| Address: Bhopal, Madhya Pradesh, 462010 |
| Website: drbatras.com |
Dear dr. Mukesh batra ji,
Hope this mail reaches you.
My name is seema saxena and i am from bhopal (Mp). I am patient of your bhopal centre and my patient code is 786279. I had contacted your bhopal centre for my hair fall treatment and at the time of counselling, it was assured to me by your doctors that –
ü my hair falls, problem of grey hair will stop within three months.
ü re-growth of hair will start within three months
After above commitment given by your doctors, i decided to take hair fall treatment from your bhopal centre and started it in may’2015 under supervision of dr. Manish –
After passing three month, i didn’t see any improvement in my hair fall and re-growth. The same matter was discussed with dr. Manish and he told that please continue your treatment and give him some more time and will see better improvement in your hair fall. As per his advised, we did some pathological test also and again waited for some time but condition was as it is. No improvement observed.
In between dr. Manish had been transferred and new dr. Navin had taken over my case and he treated me for next two months and also did some pathological test but no any improvements observed.
Then dr. Navin referred my case to dr. Patel, he is from indore centre. We met him at your bhopal centre in oct’2015 and inform him about our condition and request him to discontinue of treatment and refund our fee. But he told us to keep trust on him and give me two months more, i will give you better results and assured for better improvement. But after two months no improvement observed. He treated us throu vc only as he was not visiting bhopal centre frequently.
After getting no result, we again requested dr. Patel to refund our fee from october’15 for rest period till may’16 as i am not getting fruit full result from the treatment but he still pressurised us to continue my treatment and lingering my case from jan’2016 to may’2016 for 5 months and then he regretted for not refunding our fee.
Now, when we contacted him, he didn’t show any interest in talking us and referred me to dr. Navin at bhopal centre. Dr. Navin has also shown his inability to help me in getting refund of my fee.
This is purely case of cheating with the patient. Since oct.’15, i was continuously requesting dr. Patel to refund my fee frm where we decided to discontinue treatment i. E. From october’15 as i am not getting results from your treatment but they lingering my case for another 7 moths and now refusing to refund my fee. I was kept in dark by your doctors and they cheated me. I have waste my time & money.
I request you to please look in to the above case and request you to refund my fee from october’15 to may’16. I hope, dr. Batra’s will understand the problem of their patient will help them in refunding fee when treatment is not giving result.
Regards,
Seem saxena
Dr Batra's customer support has been notified about the posted complaint.
We are concerned to note your grievance. We believe in a holistic treatment and always strive to provide best treatment to our patients. Kindly share your clinic details and patient ID so that we can look into your concern.
Regards,
Team Dr Batra’s™
bareilly clinic Dr batra's
Address: Civil Lines, Bareilly, Uttar Pradesh 243001
Phone: 0581 654 1777
current clinic where i transfered the case
mathura clinic Dr batra's
Address: Sonkh Adda Near LIC Branch2 Opposite Of Axis Bank, Mathura, Uttar Pradesh 281001
Phone: 082660 00335
patient id-
name- utkarsh malpani
Thank you for sharing the details. Please be assured, we will look into your concern.
Regards,
Team Dr Batra’s™