Dr Batra's — Faulty in providing full services and then changing the subject.

Address:

Aggarwal city mall. Shop No. 351 , opp Rani Bagh M2K cinema hall,Pitampura, Delhi-110034

I started my vitiligo treatment in Nov 19 from dr batra’s Pitampura clinic for ₹16000 including genetic test(15000+1000). Staff their told me that this test provides the approximate time in which my disease will be cured. My treatment for the first year will be ending next month ie Nov 20 and they still hadn’t taken the genetic test. Now they are denying that i was not provided with the genetic test in the treatment that’s why they didn’t took it. Medication is helping but the from the management, its very disappointing nature towards their patients and i will make sure that no one else suffers that. After I showed my treatment file to them they said due to corona we were not able to take the saliva. They are just changing their statements every time. I know that in this pandemic it is difficult to take that test, but the staff must take the accountability for their guilty and should compensate their patients. Now they are neither reducing the amount for next year’s treatment nor they are giving guarantee to take the test in the coming year. I hope that management will see towards it otherwise i will have no choice left but to go to consumer court.