Dr Batra's Customer Care
Dr. Batras' Positive Health Clinic Pvt. Ltd.
Customer satisfaction rating: 53%
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498
COMPLAINTS

Dr Batra's Customer Care

Dr. Batras' Positive Health Clinic Pvt. Ltd.

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Address
2nd Floor, H. Kantilal Compound, Andheri-Kurla Road, Sakinaka, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400071

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
136
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40

Fax:
Fax:
+91 22 6676 4159  

Customer satisfaction rating
53%
Complaints
498
Pending
36
Resolved
251
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Dr Batra's Complaints & Reviews

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 Kirubakaran A on May 25, 2020
Last few weeks i am trying to schedule online consultation but i did not succeed yet, i used to receive sms with dr name and time but the dr will not call me at that time nd there is no call back number, i paid rs 11, 000 for 6 month treatment for tonsillitis and dandruff but got medicines for only one month

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     AnSn59 on May 19, 2020
    Hi,

    I started visiting batra's clinic in ggn from nov-dec 2019 for hair treatment. They insisted on an yearly package and charged me heavily with 21k rupees. I paid with no doubts in my mind as i had read good reviews about the place.

    They have stopped giving a s* after getting the payment. Appointments are a joke, my doctor doesnt tell me anything new ever. I mostly google things and talk to her about to her and she just says yes to everything. They never informed me about quaterly appointments in the beginning, just informed me that i will have to visit when ever my monthly medicines finish. Because of their inefficiency i missed the first quaterly appointment as i didn't know this was a thing and i was out of town. The second time i got the quaterly appointment was during the pandemic. It was a video call link, i was really very impressed by this. When i tried to join, it didn't work. I called the staff and they informed me my doctor 'hasn't been working in corona' and they asked me if i wanted to speak to another doctor. I didn't know these doctors were so unprofessional. She hasn't had a word with me in 4 months and couldn't care less. And why should i speak to a new doctor? What's the point of having a fixed doc when you have to explain everything from the beginning to a new person? Next, they tell us to continue medication by ordering for delivery (As we couldn't visit clinic due to covid19), they charged me rs. 200 and promised delivery in 2 days. The first time was delivery agent's fault, then i called the staff again, they said i would get it by that week's friday. Friday - nothing. I called staff, new staff member, explained the whole problem again, they promised medicines in 4 days. Nothing. Called again, new staff member, when i told her to cancel the medication she said ok in anger and disconnected the call. I called a few days later asking for refund and guess what, another staff member, has zero information about any of this, i had to explain him everything from scratch. He said my refund will be initiated and i will get it in 4-5 days. Fast forward five days, i call, guess what again? New person. Told me the medicines are on their way and he didnt know about the refund. I basically lost my mind at this point, 200 rupees is not a big amount at all, but is this the terrible service you give to someone who has paid 21k to you? I have got nothing in return for my money. I wish i could go back in time and never visit this falsely acclaimed clinic at all. I finally got a support email alias. Mailed there. Explained evey thing again. They asked for my bank details and then never replied. I followed up for 6 days, finally got the reply that refund has been initiated and stuck in mumbai. So i have to mail for 6 days to get a small update but did you see how quick these guys are when they need information from us? Their email asking for my bank details was very quick. The first day they asked 21k, their system looked so efficient. So yes, dr. Batra's is a very efficient clinic. It takes your money very efficiently and then stops giving a damn. If you see the replies i get from the support alias you'd think an illiterate person is writing them. They don't sound professional and serious at all. They wrote emails like we wrote whatsapp messages to friends or rather the way strangers write fb messages to us. Terrible grammar, spelling mistakes, and absolutely no sense in content.

    This clinic's staff is a joke. I can't say the same for all doctors, my doctor is also good but really not any better than someone we could afford for much less than 21k. I will never recommend batra's to anyone.

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      Complaint comments  RespondComplaint category Health & Life Insurance

      Dr Batra's — medicine not working. dr senseless

       Hridhan Vats on May 12, 2020
      My phone no is [protected]. My name jagmohan sharma. I m taking ur medicine last many years. Presently i taking medicine from...
      Complaint comments  Read comments Complaint category Doctors

       manishkum22 on May 6, 2020
      I have ordered products from this company on 25th of april and paid the cost online. Even after 12 days they have not shipped my order. I asked them for refund as they are not able to deliver the product but they refused to do so. Even the customer support executive is not willing to help me on this matter.

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        Complaint comments  RespondComplaint category Hair and Beauty Salons

         shabnam saifi on May 5, 2020
        My treatment is going on since 3 months and even one percent is not cured as you can see in my current pictures and now i am regularly calling the clinic and I am not getting any response from there side.now i want my refund, literally i have spent a lot of money in treatment from this useless batra's clinic.

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          Dr Batra's — I m complaining about medicine home delivery service

           শুভ্র কুয়াশা on May 3, 2020
          Good afternoon.. Patient name :- bornona sarkar. Patient id:[protected].. We paid the medicine home delivery charge at 21...
          Complaint comments  Read comments [1]Complaint category Products & Services

          Dr Batra's — stop the bank emi through bajaj finance

           Gouranga Jena on Apr 30, 2020
          My son gaganendra jena took treatment from dr batra clinic panchsheel park, delhi on july2019. After two months treatment...
          Complaint comments  Read comments Complaint category Banks

           Pragati007 on Apr 25, 2020
          I am already an existing patient but your attendents said me that my number is not registered i paid my medicine delivery chargeswhat is this pls short out yhis issue i paid for a year.

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             raktim roy on Apr 24, 2020
            Hi I have taken 2 packages from Dr. Batras and paid rs. 30000 for my package. I don't want to continue the treatment as my problem has been sorted out. Since last 2 months I am not getting any treatment properly.

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              Complaint comments  RespondComplaint category Hair and Beauty Salons

              Dr Batra's — non receipt consultation & medicines

               un yadav on Apr 17, 2020
              Dear sir,
              I have taken 01 yrs package treatment of pcos from janakpuri centre but when call for dr doctor alka sharma...
              Complaint comments  Read comments Complaint category Health & Beauty

              Dr Batra's — cancellation procedure are inadequate

               Sushmita Kumar on Apr 13, 2020
              Recently took one year hair treatment package from dr. Batra's, and paid the initial amount of 20000 plus 2000 of emi on yearly...
              Complaint comments  Read comments Complaint category Health & Beauty

              Dr Batra's — refund payment

               sanjaymeena07 on Apr 12, 2020
              Hello, mera nam sanjay hai. Maine 2 month pahle jammu clinic visit kiya tha hair related pbm k liye. Dr ne mjhe 1 saal k plan...
              Complaint comments  Read comments Complaint category Health & Beauty

              Dr Batra's — regarding medicines

               Nohal Patel on Apr 11, 2020
              I am the patient who has been taking treatment under dr batra clinic nashik.
              I have been addressing about a issue to...
              Complaint comments  Read comments Complaint category Doctors

              Dr Batra's — pcod

               Ee-Vaa Dewan on Mar 29, 2020
              Hi team

              I have jus started my treatment about 25 days ago and now i have been advised by this dr after paying...
              Complaint comments  Read comments Complaint category Doctors

              Dr Batra's — not satisfied with the treatment

               ashwini kolekar on Mar 27, 2020
              I have been taking treatment for hairfall since 7 months and till now not even 1℅ of change in my conditions. I hav erequested...
              Complaint comments  Read comments [1]Complaint category Hospitals

              Dr Batra's — courier facility and appointments

               Tkatare on Mar 24, 2020
              Hello everyone,

              I have taken one year treatment program from 'dr. Batra clinic, baner, pune'. During first...
              Complaint comments  Read comments Complaint category Hospitals

              Dr Batra's — refund of money rs 23000/-

               palakdubey09 on Mar 24, 2020
              I have gone to dr. Batras clinic in bhopal location, for hair fall treatment. I have paid the one year fee for the treatment...
              Complaint comments  Read comments Complaint category Health & Beauty

              Dr Batra's — treatment

               Monadanu Kang on Mar 22, 2020
              My husband stays in uae, last year in nov we visited amritsar branch n upon the first meeting we informed them the same, the...
              Complaint comments  Read comments Complaint category Health & Beauty

              Dr Batra's — no treatment, no refund

               birshah on Mar 15, 2020
              This is about dr batra's homeopathy clinic - hsr layout, bangalore branch. I had approached them for anxiety issues and they...
              Complaint comments  Read comments Complaint category Doctors

              Dr Batra's — refund payment

               deep [email protected] on Mar 13, 2020
              Sir mai deepika jaiswal dr. Batras ki patient 4 month se treatment le rhi hu or mujhe treatment ka result bhi bahut acche...
              Complaint comments  Read comments Complaint category Loans

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