Dr Batra's — hair/skin treatment

Address:

New Delhi, Delhi

I'm taking treatment for skin & hair from rajinder nagar, new delhi clinic. I'm taking the treatment for the last 4 years. But in between last year i went overseas. As i made all the payment in advance for 1 year, as their usual practice, i told them to send the medicines for the last 2 months of 2017. But as they sent the medicine without mentioning the full address correctly, even though full address is emailed, i didn't receive the medicine. When i again visited the clinic in the beginning of 2018, they have taken the advance payment for 2018 agreeing to an extension of 2 months for which medicine not received. (Though refused to mention it in the payment invoice). Again when i last visited in aug18, i told them to send the medicine for nov & dec as up to oct, i carried the medicine with me. But they never bothered to send the medicine. Instead they sent repeated appointment reminders when i already told them that i'm going overseas. They have no such record of the patients and work merely mechanical. They are not bothered whether the patient avails the medicine regularly or not once they get their advance payment. When i already told them that i'm going overseas and send the medicine by post, then why they are sending appt. Reminders instead of sending the medicine? As i'm waiting for the medicine, to my surprise, i got a call from another centre that the rajinder nagar clinic is closed and your last visit is due at some other centre. But i don't understand what type of system they are following? When a centre is going to close, they have no responsibility to intimate the patient of that centre? They have only the responsibility of taking the payment in advance? Who will be held responsible for my 4 months missed medicine or the refund in lieu of that? They are only interested in getting the payments in advance and not in patient's welfare. On the service part, dr. Batra is zero. On the treatment part also, not much better also. Even after taking 4 years medicine, not much improvement can be seen. On the name of hair treatment, they have taken advance payment of 35000/-, but after taking the payment, they are not bothered about the results. If the result is negative, they will escape from their responsibility finding fault with the patient such as hair texture, difference of effect on individual to individual etc etc. When they are taking all the tests before starting the treatment, then they don't know all about this? Then, after the test, why they are suggesting for the treatment? Only to give excuses in the end? Briefly, they are only interested in selling their products. Nothing else. They have no proper system, pr is so weak, no proper record, no proper response, no action for any complaint from any of their email ids even from the h. O. They have records only as to when the payments of the patients getting due. The worst part is that they are not bothered to give any response/solution to any complaint.