[Resolved] Dr Batra's — Issue with the payment

Abishek T.K

from New Delhi, Delhi

Address:	Coimbatore, Tamil Nadu, 641038
Website:	drbatras.com

Dear sir,

I went for hair traetment in Dr Batras on 14 feb 2017 and used my credit card emi payment for 2 year treatment. My credit card statement came on 21 st feb 2017 and I was shocked to see that I was charged whole amount for the month. And the payment was not converted to EMI by them.
I approached the clinic sent a mail to be forwarded to head office regarding the case.
It been more than a week and no response for the mail too.
I dont want to take the treatment since the first contact proved miserable in terms of money, the feedbacks and lack of customer service. Also the first week of medicine I took I have got pimple like erruptions on many parts of my body.
I have lost faith and i request you to kindly refund my money at this early stage itself.

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May 9, 2017

Complaint marked as Resolved

Dr Batra's customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Dr Batra's Customer Care's response Dear Abhishek,

Please share with us the clinic details and patient ID so that we can look into your concern and assist you better.

Regards,
Team Dr Batra's™

Mar 03, 2017

Updated by Abishek T.K My patient id is[protected] and I enrolled in Coimbatore branch.

Mar 03, 2017

Updated by Abishek T.K I even wrote to the clinic yesterday before i posted this complaint, there was no response. Such a good customer service.
Moreover before I paid they said I could get 1500 worth products free but after payment they said recently head office withdrew this offer. How could the manager who counselled me never new about this change?
Also they said I was supposed to buy shampoos during treatment by paying extra.

May 01, 2017

Updated by Abishek T.K There is absolutely no response from Dr Batras team.