Dr Batra's — Patient id[protected]Rajarshi Bhattacharyya)- being forced into mental depression by the treatment n customer handling

Enquiry id.[protected]

Hi,

This is to inform about the lack of clarity and poor customer service i am getting from doctor Batra outlet at kolkata-thakurpukur. I have been a patient there for last several months(almost a year) to treat hair fall issues.

I took all the medicines prescribed to me and then did the hair regrow therapy for several months..and it cost me more than rs64000...after all the money and effort i lost significant part of my hair ..so instead of improvement it was actually detrimental to my hair and it resulted in me getting more depressed and now it's affecting my mental health along with my looks...I informed the details to the doctor Abhishek Chaturvedi. And he mentioned he would refund a portion of the treatment money. So I thought of going for cosmetic surgery with that..now i have been following up for several weeks..they don't reply to WhatsApp ping and also most of times don't pickup calls..once or twice they have informed me that money refund is being progressed..but still no update from them

I am chasing every week but no response..i am on verge of depression n panic attack'..insted of solving my hairfall issue they have made it worst and now not keeping their word..the people working they Debu and sushmita have generally been helpful..but now they are also not replying..hoping for a quicker solution n money refund ASAP. So I can do some proper medical treatment.

Thanks,

Rajarshi Bhattacharyya

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