Dr. Batras' Positive Health Clinic Private Limited — Negligent behaviour and misleading the patient

Address: Gautam Buddh Nagar, Uttar Pradesh

We have been a customer of Dr. Batras' Positive Health Clinic Private Limited for the last 2-3 years. This time on 10th March'15, we called up their Noida centre for dispatch of medicines for my dad in Assam, who is undergoing treatment from them. However the medicines didn't reach till 20th March, so we again called them on 21st March, wherein we were told the medicines will be dispatched on 22nd March. This time again the medicines were not received till 3rd April and we once again contacted the center. They told us that the medicines have been dispatched and we can contact them the next day for the dispatch details. When we called them back on 4th April, we were told that the medicines have not been dispatched as the Speed Post department has been closed since 21st March. Seeing their attitude towards a customer who has already paid, we visited the center on 8th April, wherein we were again told the medicines would be dispatched tomorrow, ie, 9th April. Because of this stupid attitude of theirs, we have been without medicine for a month, when we have been paid for it. Please help us get an extension for the time when we were without medicines.