[Resolved] Dr Batra's — refund of acne treatment -[patient id-969364]

PratibhaSD

from Pune, Maharashtra

Address:	Pune, Maharashtra
Website:	www.drbatras.com

My name is pratibha and i registered for acne treatment at dr. Batra's fatimanagar, pune clinic. I paid 15000/- on 14-july 2017 [patient id-969364].
I visited the clinic couple of times and taken medicine, face pack as suggested by the doctors. But i didn't see any improvement in first 15 days. Instead, i noticed that it was becoming more painful and also my facial skin started itching. Due to this i stopped taking any of the medicines and also stopped applying face pack. I also changed medicine in the second visit as per doctor's advice. But still condition didn't improve. So i decided to stop the treatment and want you to process the refund (Deducting first month's treatment/medicines cost).

I also have submitted written application for the same at the clinic to dr. Lata on 18-aug-2017. Also, sent email to [protected]@drbatras.com as well as to uday. [protected]@drbatras.com but never received any reply from anyone.
Instead of wasting time, please process the refund as soon as possible.

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Oct 3, 2017

Complaint marked as Resolved

WHY THIS COMPLAINT IS MARKED AS RESOLVED !!! NOTHING HAS BEEN DONE FROM DR.BATRA'S CLINIC YET.

Dr Batra's customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

Dr Batra's Customer Care's response Dear Pratibha,

We are concerned to note your grievance. Thank you for sharing the clinic details and patient ID. We will look into your concern and assist you better.

Regards,
Team Dr Batra's™

Sep 25, 2017

Updated by PratibhaSD Its been 25 days and still no response from Dr.Batra's. May I know the status of my complaint ?

Oct 03, 2017

Updated by PratibhaSD No one replied from the clinic yet. Why is it taking so long ??? How many years you will take to "look" into it ???

Verified Support

Oct 09, 2017

Dr Batra's Customer Care's response Dear Pratibha,

We apologise for any inconvenience caused. Dr.Batra’s™ strives to provide top quality services to our customers. We have already up scaled your concern and we tried to contact you but, could not reach. If possible kindly provide us any alternate number or you can write to us on [protected]@drbatras.com

Regards,
Patient Experience Team Dr Batra's™

Oct 09, 2017

Updated by PratibhaSD Stop fooling around !!! You have our contact details with you. You never contacted us in last ~30-40 days.
DONT ASK ME TO WRITE TO [protected]@drbatras.com... HAVE YOU EVER CHECKED HOW MANY TIMES I SENT EMAILS TO THAT EMAIL ADDRESS ???

WHY YOU NEED MONTHS JUST TO CHECK A PATIENT DETAILS ??? DONT YOU HAVE YOUR FATIMANAGAR, PUNE CENTER CONTACT DETAILS ??? CHECK WITH THEM BEFORE POSTING ANY CHILDISH REPLY HERE.

Nov 11, 2017

Updated by PratibhaSD Again... No response since last one month !!!
Received a call asking for account details and no update since then. Very UNPROFESSIONAL !