Dr Batra's — Refund process

Address:

Dr batra clinic Nerul

I have started treatment for Hives on 03.01.2021. and paid for 6 months. But within a month I saw no relief so I quit the treatment.. now my fees for 5 month is pending at Nerul Clinic. I clicked refund for the 5 months.. but they are not responding.. it's now 1 months over..
I needed money back.. it's really urgent.. I paid 11500/_ for 6 months..

Pls help me for refund ..I need money otherwise I will take other action if needed.