[Resolved] Dr Batra's — Refund request | |||||
Hi, I am taking skin treatment from your Sector 14 Gurgaon branch since Feb. 2016. During my first consultation I was told that each and every single skin allergy would be taken care of in this treatment and on that basis I got ready to go for it. Its going to be 10 months now and the sad thing is that there is no improvement in any of my allergies. I reported this issue to my doctor couple of months back, but he was trying to convince me that his treatment is going well, which is not true.I am not at all satisfied with the results of his treatment. Dr. Deb and Dr. Anshu are there in Sector 14, Gurgaon branch. They have promised me to fix up my appointment with some senior consultant, but nothing has been done so far. I escalated this issue on their Facebook page, they asked for my patient id on the very next day. I told them that I do not have my patient id, they can fetch my details from the branch itself. But after that they have completely stopped responding my mails and messages. Then again I reported this whole story on their facebook page, today I got to know that they have blocked me, as I am not able to view my previous posts. Also I am not able to write any post on their page. This clearly indicates that they are not intending to do anything in this regard. As I did not receive any call or any message from their clinic till date on this issue.This is totally unprofessional. This is cheating guys... I am not going to recommend Dr. Batra at all to any one in future. I request them to either refund my complete money or continue this treatment (in the same package) till all my reported allergies are cured. I am not going to spend any single penny on this treatment. Was this information helpful? | |||||
Dec 12, 2016 Complaint marked as Resolved Dr Batra's customer support has been notified about the posted complaint. Verified Support Nov 08, 2016 Dr Batra's Customer Care's response Dear Deepali, We have noted your concern and will surely assist you with the appropriate resolution. Please allow us some time, we will look into your concern and revert you at the earliest. Regards, Team Dr Batra’s™ | |||||
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2nd Floor, H. Kantilal Compound, Andheri-Kurla Road, Sakinaka, Andheri (E), Mumbai, Maharashtra, India - 400071
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Looks like they are just cheating customers.
I will never recommend anyone at least for skin treatment to Dr. Batra's clinic.
We are concerned to note your grievance. We believe in a holistic treatment and value the time and trust our patients invest in us. Please share with us your patient ID and clinic details, we will look into your concern.
Regards,
Team Dr Batra’s™