[Resolved]  Dr Batra's — return of money not resolve but miss guiding by dr batra showing it is resolve

Address:

Ranchi, Jharkhand, 834002

I have file a consumer complain on date 17 dec 2018 as given below details. And it is showing the complain resolve and dr betra team misguiding for the same. They have still not resolved the issue. I have given so many reminder and correspondence as below

Regards
Patient code:[protected]
Mobile [protected]/[protected]

Kindly see

Original complain on 17 dec 2017
I am having itching problem, i had started i treatment from dr batra sambalpur odisha on 10/11/2017. As per doctor advice the course period is two years (24 months) and course fee taken from me rs 19900/ (Rupees nineteen thousand nine hundred) month. But after treatment of 1 month, the problem increased. I visited again 08/12/2017 to dr batra clinic branch and told about my problem to doctor. Her advice, i have to take some allopathic medicine to initially control. I am totally confused, demoralized and unsatisfied with the response of treatments and i told sorry doctor, i lost the faith on your treatments because the problem increased. So kindly return my balance money back after your one month charge.
I have send three time request mail for same to her and talked with dr batra costumer care representative mr uday thakur and send him mail twice. But not getting any response from him.

Please return my money

Prakash chandra joshi
M [protected] /[protected]

Prakash joshi
Mar 3
To patientfeedback
Dear sir

My self prakash chandra joshi, patient code:[protected] has filed a complain on on 17 dec 2017 for return my money. I was told me the issue resolved but still i could not get any feedback.

Kindly see it.

Regards

Prakash chandra joshi
Patient code:[protected]
M [protected] / [protected]

Prakash joshi
Mar 23
To info, sakinaka, patientfeedback
Dear sir

I had filed a complaint on dated 17/12/2017 for return my money due to the treatment not effective on 18/12/2017 dr batras costumer care noted the complain and assured me to resolve the issues. But dr batra sambalpur (Odisa) branch not wants resolves the issue.

So on dated 18 feb 2018, one senior dr talked me over vc and finally assured me to clear the money.

On dated 21 feb 2018 dr batras costumer care told that they have resolved the issue and butdated 3/03/2018, i have given mail to as given directive by dr batras costumer care but not getting any response.

I had again written not getting any response on 16 march 2018. Try to contact with clinic they are not responding and dr batras customer care. Nos are not corrects.

Kindly look into it and resolved the issue immideatly.

Regards

P c joshi

Patient code[protected]

Mobile no [protected]/[protected]

Details of corresponding as given below for your information and necessary action please

[resolved] dr batra's — not wants to continue and return money

3 reviews

Pc

Pcjoshi0806 on dec 17, 2017

Submit a complaint

I am having itching problem, i had started i treatment from dr batra sambalpur odisha on 10/11/2017. As per doctor advice the course period is two years (24 months) and course fee taken from me rs 19900/ (Rupees nineteen thousand nine hundred) month. But after treatment of 1 month, the problem increased. I visited again 08/12/2017 to dr batra clinic branch and told about my problem to doctor. Her advice, i have to take some allopathic medicine to initially control. I am totally confused, demoralized and unsatisfied with the response of treatments and i told sorry doctor, i lost the faith on your treatments because the problem increased. So kindly return my balance money back after your one month charge.
I have send three time request mail for same to her and talked with dr batra costumer care representative mr uday thakur and send him mail twice. But not getting any response from him.

Please return my money

Prakash chandra joshi
Patient code:[protected]m [protected]

Complaint status


[dec 17, 2017]dr batra's customer support has been notified about the posted complaint.

Verified support

Dr batra's customer care's response, dec 18, 2017
Dear prakash,

We are concerned to note your grievance. We have forwarded your complaint to the concerned team. Please be assured, we will look into your concern and revert you at the earliest.

Regards,
Patient experience team dr batra's™

Dr batra's customer care's response, feb 21, 2018
Dear prakash,

We have resolved your concern. For any further assistance you can write us to at [protected]@drbatras.com.

Regards,
Patient experience team dr batra's™

Updated by pcjoshi0806, mar 16, 2018

Dear sir

Regrade to inform to you that my issue not resolved and you are saying it is resolve, non of your team discussed and informed me. Kindly see it and resolve immeideatly.
Regards
P c joshi
[protected]

Pcjoshi0806 on mar 3, 2018

Dear dr batra's customer care team

My self prakash chandra joshi had registered a complain for return my money. I am very shocked when see the status of complain showing resolved. This is wrong. My issue not resolved and no one talked about it. I don't know may be this is the working style of dr batra or individual clinic. But i feel they don't bother about any complain and costumer feeling.

Mail delivery subsystem mar 23
Address not found your message wasn't delivered to [protected]@drbatras.com beca...

Prakash joshi
Mar 23
To patientfeedback

Prakash joshi
Mar 26
To patientfeedback
Reminder...

Prakash joshi
Apr 5
To acc1-sambhalpur, chc-sambalpur, patientfeedback, info, sakinaka
Dear madam

With reference to our mobile discussion, please find trailing correspondence, which i got from dr batra customer care on feb 2018.

Kindly look it and resolved it.

Mail delivery subsystem apr 5
Address not found your message wasn't delivered to [protected]@drbatras.com beca...

Prakash joshi
Apr 25
To acc1-sambhalpur, chc-sambalpur, patientfeedback, info, sakinaka
Reminder

Any one working on it?

Regards
P c joshi

Mail delivery subsystem apr 25
Address not found your message wasn't delivered to [protected]@drbatras.com beca...

Prakash joshi
May 9
To acc1-sambhalpur, chc-sambalpur, patientfeedback, info, sakinaka
Reminder -2

Mail delivery subsystem may 9
Address not found your message wasn't delivered to [protected]@drbatras.com beca...

Prakash joshi
Jun 14
To acc1-sambhalpur, chc-sambalpur, patientfeedback, info, sakinaka
Reminder -3

Whats going wrong sir / madam. Still the money has been not returns. I got a call on 10th may 2018 from sambalepur branch for don't give reminder and promises they will return money in the month of june 2018. But still not get any payments.

Kindly clear it otherwise its too much. If not clear with in the week that i will go for legal court. All the charges for that you will wear.

Regards

P c joshi

Mail delivery subsystem
Jun 14
To me

Final-recipient: rfc822; [protected]@drbatras.com
Action: failed
Status: 5.0.0
Remote-mta: dns; mail. Rediffmailpro.com. (202.137.236.14, the server for the
Domain drbatras.com.)
Diagnostic-code: smtp; 550 requested action not taken: mailbox unavailable
Last-attempt-date: thu, 14 jun 2018 02:33:28 -0700 (Pdt)
— forwarded message —
From: prakash joshi
To: [protected]@drbatras.com, [protected]@drbatras.com, [protected]@drbatras.com, [protected]@drbatras.com, [protected]@drbatras.com
Cc:
Bcc:
Date: thu, 14 jun 2018 15:02:20 +0530
Subject: re: dr batra's — not wants to continue and return money
Reminder -3

Whats going wrong sir / madam. Still the money has been not returns. I got a call on 10th may 2018 from sambalepur branch for don't give reminder and promises they will return money in the month of june 2018. But still not get any payments.

Kindly clear it otherwise its too much. If not clear with in the week that i will go for legal court. All the charges for that you will wear.

Regards