[Resolved]  Dr Batra's — rude and unprofessional behaviour by support staff sitting in the help desk

Address:

Kolkata, West Bengal, 700064

I am taking treatment at Dr Batra saltlake sector V, Kolkata clinic. I am very happy with the doctors treatment but the lady sitting at the helpdesk needs to learn courtesy and manner. Being in the hospitality service she lacks these good habit. It is really sad that she has an habit of throwing tantrum and even criticise at patient's condition. She knowingly harass patients and make them wait even if there is no one at the doctor's chamber or in HVT precedure room. Once this happens to me, fisrt she made me wait for nothing for half an hour and when I started to go and see there she did not allowed me but when I went to the HVT procedure room there was no one inside. It is her rude and bad behaviour that made me to skip my medication for more than two months. Though I have complete faith towards your treatment and procedures still the behaviour of that lady forcing me to say I am an unsatisfied patient of your good service. I don't know what kind of corrective measures you and your esteemed organisation would really take but it hurts me being a patient and after investing Rs 27000 for my treatment only to listen her harsh, unsoliciting, rude words. Kindly act accordingly before I completely loose my faith towards your institution. My son is also taking treatment there else I just love not see her again in my life.