| Address: | Shop No 253, 2nd Flr, Mahagun Metro Mall Plot No VC3, Sector 3, Vaishali, Ghaziabad, Uttar Pradesh 201010 |
I've taken package of 20k for my wife for urticarea treatment 1.5 months before. Every time when I take appointment they kept me waiting for 1 hour on my previous appointment.
Yesterday ( 18th June ) I had appointment at Vaishali Branch ( Shop No 253, 2nd Flr, Mahagun Metro Mall Plot No VC3, Sector 3, Vaishali, Ghaziabad, Uttar Pradesh 201010 ) at 3 PM.
I reached on time but to my dismay they told me that I had to wait 30 min as doctor is having lunch. So I waited after that they told me that doctor is treating another patient and it will take another 45 min.
So I waited again, after that when I came back they told me that doctor is not finished yet with the patient, and I have to wait. So I waited another 45 min till 5 PM. After that when I asked they told me that today it will not be possible as doctor is still buzy.
I asked to provide me correct time but they did not give me any answer. After 20 min the supporting staff told me that they will schedule online consultation and asked to pay the courier delivery charges for the medicine once the consultation gets over.
I've told that I will not pay the delivery charges and went out from the clinic. On my last visit I paid total 20k, that's why I am thinking they thought that I do not have any other alternative.
I just want to know is this the way to treat patients. What is the use of appointment ( taken 1 month before ), if I had to wait more than 2 hours and still did not get the consultation. Why would I pay for their negligence.
Their is no process to treat patients and no correct information is being provided.
I want my 20K back as I will get treatment from some other clinic.
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