[Resolved]  Dr Batra's — Unethical behaviour at vaishali clinic

Address:

Ghaziabad, Uttar Pradesh

My patient id is 500525. I am taking treatment at Dr. Batra's for last 4-5 years. I started taking treatment at the Rajouri Garden Clinic and then switched to the Vaishali Clinic as I had shifted my residence to Ghaziabad. The Doctors and the other staff at Rajouri Garden clinic were very co-operative and well behaved but my experience at the Vaishali clinic was exactly the opposite. Usually, the doctor (center head) at the Vaishali clinic did not have time to see me as either she was busy in video conferencing or she was not available at the clinic and therefore, in her absence I had to consult some other doctor. During a time period of few months, I met 3-4 doctors. Apart from this, my experience there in the first week of December, 2016 is the worst ever and I will not be able to forget it in my lifetime. I had consumed all my medicine and had not received any intimation/message regarding my appointment. I called them up and requested for an appointment on the same day as I was to be out of station for next 4-5 days and was not feeling well at all. I was feeling too tired and depressed. I had not slept well for last many nights and needed urgent medical help. A staff member who is usually at the medicine counter, answered my call and refused appointment straightway. I explained all the reasons and requested once again but instead of finding a way out, he got irritated and said "jab aapne apni marzi chalaani hai toh aa jaao". I reached there at about 6:30 in the evening and patiently waited till 8 O'clock but then I realized that the doctor was not willing to see me. The man on the reception tried to accommodate me but the doctor had decided not to entertain me. The other patients who came after me had also left the clinic. I was the last patient and the doctor was still there in her cabin. I was asked to get my medicine repeated for a day and then come again the next day but I was not well and needed change in my medicines. I was asked to talk to the doctor on intercom and take medicines for few days. I talked to her but she plainly refused to see me despite requests. I was made to consult the other doctor who was in the clinic who was there perhaps only to receive new cases. I had no other option but to get the medicines repeated for a week. After this incident, I never visited that clinic again and got my case transferred to Connaught Place clinic. Had I not already paid the amount for two years, I would have discontinued treatment at Dr. Batra's. This kind of stubbornness and inhuman behaviour does not suit at least a doctor and such doctors do not earn a good name for the institution.