Dr. Lal PathLabs — covid report not received

My covid sample is collected by c rahul gupta from rohini sec 8 branch delhi as on 19 sep, 4 days gone but covid report is not received... And when i called customer care they told me that your report is in process... After 5 pm 4th day i received the call from path lab they told me that they need to take collect re sample for covid test... C rahul gupta said i deposit the sample same day on lab but they blamed me... My sample is missed in lab... Kindly take it seriously and i want to my refund my 2400 and 3 days salary