Dr. Lal PathLabs — Inconclusive report

I registered myself for home-collection of sample for covid-19 detection through Rt-PCR on[protected]. My sample was collected on[protected] and I had paid 2400 for the same. The reports came out on[protected] which state that the status of my infection is "inconclusive".
MY doctor advised me for a re-test, with no extra cost, stating that the sample might not have been taken properly. However tha lab executives demand payment for the re-test.
Kindly resolve my grievance.
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I have faced the same problem and this is truly a problem. There might have been a problem in sample collection and transport for sure.

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