Dream11 Fantasy — diwali cash bonus not added in my dream11 account

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Good Evening Sir,
I have recharged exactly 501 Rs., Amount 501 have been added to my account as unutilized money, but the cash bonus of 501 have not added to my dream11 account,

My registered email and number
[protected]@gmail.com
[protected]

Please solve my problem...

Regards,
Sanjay Kumar Parida