Dream11 Fantasy — join contest for free but deducted from my wallet

vrmrohit987

from Mumbai, Maharashtra

Address:

1901-A Naman Midtown, SB Marg, Elphinstone (W), Near Indiabulls Finance Centre, Mumbai, Maharashtra 400013, Mumbai City, Maharashtra, 400706

I this is r verma. My register no. Mail i'd is [protected]@gmail.com. Yesterday (17/5/19) i have joined game between pak vs eng. When i was joining this match it was showing that u will join this contest for free of cost. U didn't have to pay for this match but u have deducted rs 7777 from my account. So i feel like cheated and they don't have any contact details in their app nor an email id. So after searching online i got this mail i'd [protected]@dream11.com. When i contact them regarding this issue their representative mithun s is saying that it was technical glitch and we cannot refund your money back. I lost rs.7777 because of their technical glitch. Righ now i am seeing to take any action against them. So i contact u.

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Dream11 Fantasy customer support has been notified about the posted complaint.

Jun 05, 2019

Updated by vrmrohit987 I got this below mail from dream11 on 29 may 2019 from their representative Alan R stating that they can give that amount as a cash bonus but I think this cannot be moved to my bank and after I replied to them didn't respond to my mail till now nor they have refund my money back or deposit to my dream account .