[Resolved]  Dream11 Fantasy — my account has been suspended after almost 2 years and the day when i initiated my first bank account transfer.

Address:

Paschim Medinipur, West Bengal, 721232

My account has been suspended after almost 2 years and the day when i initiated my first bank account transfer.
My winning amount has been deducted as well.
Dream 11 doesn’t have customer care number and i mailed many times but all they are saying they are following up with risk team.
Why dream11 deducted 753 rupees from my wining amount without any intimation? This is not fair.

This is really unexpected.

My dream11 mobile number [protected]
My dream 11 email shreyos. [protected]@gmail.com

I have pasted the email communication with them.

On mon, 25 mar 2019 at 11:11 pm, shreyos adikari wrote:
Team,

What is the update? Why are you taking this much time?

Please let me know?

Thanks and regards,
Shreyos

On sun, 24 mar 2019 at 9:04 am, shreyos adikari wrote:
Hi,

Any update??

Thanks,
Shreyos

On thu, 21 mar 2019 at 10:11 pm, dream11 help wrote:
#- please type your reply above this line -#
Nitin n (Dream11 help)
Mar 21, 22:11 ist

Hey,

Thanks for replying to us.

I regret to let you know that we do not have any call support available which can connect you to our risk team. However, i'm following up with them and i will let you know as soon as i get a response from them. Meanwhile, i appreciate your patience.

Feel free to contact us in case of any query.

Regards,
Nitin n

Shreyos msit
Mar 20, 13:15 ist

Hi alan,

Give me the contact number of your risk team.
I want to talk to them directly.
As you know the turnaround time for mail communication is too high and i need the resolution at earliest.

Thanks,
Shreyos

Alan r (Dream11 help)
Mar 19, 18:46 ist

Hey,

Thanks for writing back to us.

I've forwarded the details of your query to our risk team. I'll keep you informed of any updates on your query.

Feel free to contact us in case of any query.
Regards,
Alan r

Shreyos msit
Mar 18, 18:33 ist

Also respond me back with with risk team contact no. I will work with them.

On mon, 18 mar 2019 at 6:26 pm, shreyos adikari wrote:
Hi nitin/alan,

Can i get response on my below ask?
Requesting you to kindly co operate and provide response at earliest.

Thanks and regards,
Shreyos adikari

On mon, 18 mar 2019 at 1:58 pm, shreyos adikari wrote:
Hi nitin,

First of again i am mentioning i need proof to proceed.
Again i am saying most of my friends are not playing now a days and why i need to provide proof to dream 11 where the rs 753 which is my account balance has been deducted without any prior intimation.

If you can’t provide valid proof to me if required i will definitely reach out to consumer forum as no one can withdraw your account balance without proof and notification.

Just to let you that i am also a software engineer and if required i can start a movement against this action taken by dream 11 and don’t think i am alone i have many followers who can start revolution against you.

I can also create a facebook page and criticise the action taken by dream 11 with all proofs and details we have and if required will file a pil for this harassment as it has mentally put me down and also impacted financially..

Contact me @ [protected] over call immediately once you receive my mail as you don’t have any customer care number to reach out.

Also provide me your risk team number so that i can talk to them and work with them. If it is any risk issue they could have indentified and notify me 1 year back and not the day when i initiated 1st account withdrawal request..

Thanks and regards,
Shreyos

Shreyos msit
Mar 18, 18:27 ist

Hi nitin/alan,

Can i get response on my below ask?
Requesting you to kindly co operate and provide response at earliest.

Thanks and regards,
Shreyos adikari

On mon, 18 mar 2019 at 1:58 pm, shreyos adikari wrote:
Hi nitin,

First of again i am mentioning i need proof to proceed.
Again i am saying most of my friends are not playing now a days and why i need to provide proof to dream 11 where the rs 753 which is my account balance has been deducted without any prior intimation.

If you can’t provide valid proof to me if required i will definitely reach out to consumer forum as no one can withdraw your account balance without proof and notification.

Just to let you that i am also a software engineer and if required i can start a movement against this action taken by dream 11 and don’t think i am alone i have many followers who can start revolution against you.

I can also create a facebook page and criticise the action taken by dream 11 with all proofs and details we have and if required will file a pil for this harassment as it has mentally put me down and also impacted financially..

Contact me @ [protected] over call immediately once you receive my mail as you don’t have any customer care number to reach out.

Also provide me your risk team number so that i can talk to them and work with them. If it is any risk issue they could have indentified and notify me 1 year back and not the day when i initiated 1st account withdrawal request..

Thanks and regards,
Shreyos

Shreyos msit
Mar 18, 13:59 ist

Hi nitin,

First of again i am mentioning i need proof to proceed.
Again i am saying most of my friends are not playing now a days and why i need to provide proof to dream 11 where the rs 753 which is my account balance has been deducted without any prior intimation.

If you can’t provide valid proof to me if required i will definitely reach out to consumer forum as no one can withdraw your account balance without proof and notification.

Just to let you that i am also a software engineer and if required i can start a movement against this action taken by dream 11 and don’t think i am alone i have many followers who can start revolution against you.

I can also create a facebook page and criticise the action taken by dream 11 with all proofs and details we have and if required will file a pil for this harassment as it has mentally put me down and also impacted financially..

Contact me @[protected] over call immediately once you receive my mail as you don’t have any customer care number to reach out.

Also provide me your risk team number so that i can talk to them and work with them. If it is any risk issue they could have indentified and notify me 1 year back and not the day when i initiated 1st account withdrawal request..

Thanks and regards,
Shreyos

Nitin n (Dream11 help)
Mar 18, 01:15 ist

Hey,

Thanks for writing to us.

I apologise for the delay in response. I would like to let you know that the amount that is captured by us is the additional cash bonus earned by you by inviting your friends. Also, we always suggest users to only invite users whom they personally know, so their invite code do not get misused. Be rest assured, as soon as all your invited friends verify their accounts, we will go ahead and reverse the captured amount. I hope this addresses your concern.

Feel free to contact us in case of any query.
Regards,
Nitin n

Shreyos msit
Mar 16, 09:54 ist

May i get an update on this??

On fri, 15 mar 2019 at 7:09 pm, shreyos adikari wrote:
Also i would like to mention that most of them are not playing.

Also i need the proof that which account has done fairplay violation. I need the proof.

On fri, 15 mar 2019 at 7:06 pm, shreyos adikari wrote:
Thanks for the quick response.

I will definitely ask them to contact dream 11.in fact they are doing the same.

I never thought referring will cause fairplay violation.

Also why the winning amount is deducted from my account?
This is not expected from dream11.
Kindly help to get the money back as earliest so that i can continue playing dream11.

Thanks and regards,
Shreyos adikari

Shreyos msit
Mar 15, 19:10 ist

Also i would like to mention that most of them are not playing.

Also i need the proof that which account has done fairplay violation. I need the proof.

On fri, 15 mar 2019 at 7:06 pm, shreyos adikari wrote:
Thanks for the quick response.

I will definitely ask them to contact dream 11.in fact they are doing the same.

I never thought referring will cause fairplay violation.

Also why the winning amount is deducted from my account?
This is not expected from dream11.
Kindly help to get the money back as earliest so that i can continue playing dream11.

Thanks and regards,
Shreyos adikari

Shreyos msit
Mar 15, 19:08 ist

Thanks for the quick response.

I will definitely ask them to contact dream 11.in fact they are doing the same.

I never thought referring will cause fairplay violation.

Also why the winning amount is deducted from my account?
This is not expected from dream11.
Kindly help to get the money back as earliest so that i can continue playing dream11.

Thanks and regards,
Shreyos adikari

Alan r (Dream11 help)
Mar 15, 19:01 ist

Hey,

Thank you for writing to us.

Our risk team has found that some of your invited friend (S) have violated our 'invite friends' program terms & conditions and created multiple accounts.

Please refer to the attached file for a list of all your invited friends whose accounts have been deactivated by our risk team.

If you believe that your invited friends are genuine users, please ask them to contact us via this link - https://get.dream11.help/hc/en-us/articles/[protected]
Regards,
Alan r

Attachment (S)
Team shreyos. Xlsx

Shreyos msit
Mar 14, 23:00 ist

Dear team,

I am playing dream11 for more than a year and i do encourage my friends as well to play dream11.
Yesterday for the first time i submitted a balance transfer request of 200 rupees and today my account got suspended for fairplay violation. Also rs 753 has been deducted from my account.

Kindly note i didn’t violate fairplay and also why dream 11 suspended the account in the next day of my 1st balance transfer request?

Please help me by refunding the amount deducted.

Let me know in case of any concern.

Attaching screen print for reference.

Thanks and regards,
Shreyos adikari

Shreyos msit
Mar 14, 18:11 ist

Dear dream11 team,

My account suddenly got suspended while trying to withdraw 200 out of my winning amount. This is the first time i was withdrawing the amount although many times i have added money to my dream 11 account. Don’t know why after 200 withdrawal request my account got suspended. I always encourage my friends as well to play dream 11 and i am a very big fan of dream 11. This is unexpected. Kindly help me to remove the suspension and credit the amount which got debited wrongly.

Thanks and regards,
Shreyos adikari