[Resolved] Dream11 Fantasy — my pan card image is rejected by dream11 every single time without any proper reason

Deba0907

Address:

Kolkata, West Bengal, 700010

Hi,

I am unable to withdraw my winnings which is rs. 5102.00 from my deeam11 wallet as my pan card image is being rejected everytime with a generic message that "you have not uploaded a clear image of your pan card".

I have uploaded crisp and clear images of my pan card 7-8 times and the images have been vetted by dream11 customer care executives over email saying "please ensure that you upload the exact image that you've shared in this email and we'll process your request accordingly."

But whenever i upload the same images of pan card, they are rejecting them giving the same error message. I believe they just want to deprive me of my winnings.

I have the complete email communication with me. Please help me in this regard.

Best regards,
Debalina datta
[protected]

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Mar 24, 2020

Complaint marked as Resolved

Dream11 Fantasy customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2020

Dream11 Fantasy Customer Care's response Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.