Dream11 Fantasy Complaints & Reviews

Hi my self Santhosh r, my I'd name prince Sanju santhu my email id sanju.[protected]@gmail.com, rigister num [protected], actually yesterday i deposited neraly 2500rs but i lost 2000rs and i won only 500, rs so i request 200rs withdraw but now i got a mail ur withdraw cancelled because fair play violation ... How it possible I'm playing genuinely and I'm using 1 account and also my mobile new I did not login multiple accounts on this phone so how it is possible to fair play violation??? Kindly check my I'd and solve my problem otherwise I will complaint in police station ...

My name is srikanta murthy j v mail id [protected]@gmail.com. I m participate in dream 11 sports game i ll win the game. I ll update correct pan card and bank passbook documents for kyc verification. But till 10 days not verify the my bank account. Company says error in pan card name and bank passbook name is not matching. I ll provide correct document s. Pls slove my problem

"verification rejected - the pan card document you are submitted does not belong to an individual. Please upload a valid document."

For your information i will let you know this is an individual user detail, there will be some issue in your verification process.
I also cross check with the income tax official site - pan verify section.

My email id ankush. [protected]@gmail.com

Sir, i want to withdraw some money from my winnings but whenever i try to withdraw money from my winnings it always shows that "no withdrawals are allowed on this app as per google's policy". What is the reason & how can i withdraw my money also i have submitted a photo copy. Please help me. Thanks

Kkr vs Punjab I had select 11 player but they not showing in my player which I select in playing 11.i am sending u list snap shot of player we select
My profile is samarasim I had choose sarfarz Khan and kuldip yadav but in play list they now showing. They r making people fool kindly work in this matter if need any help kindly mail me even I am going to put complent on this matter

Hi,
I am a new member of dream11 fantasy mobile game.
I have started playing for ipl 2019, but i have one problem with the app.
When i am trying to verify my mobile number nothing is happening.

I am following the exact processes in your guide.
After entering mobile number in the given place when i am clicking on the submit button its doing nothing. Where as i should receive one otp to verify my mobile number.

With out verification i will not able to withdraw any thing from my dream11 account.

Plz help me out.
My email id is verifyed long back.

Sir. I did not created any fake account or multiple account. I referred to all the genuine users. But your risk team declared me as fairplay violater that is so unfair. Kindly check my account and revert back my balance. The dream 11 deducts my rs712. And i want my balance back. This is so unfair kindly check into my matter. Kindly call me on my number. The person i referred is genuine and i can submit you his details too.

Dear sir/ madam,
i would like to withdraw my winnings, but my pan card is not verifying. I give all the required details properly. But it only show one message " Verification Rejected - The PAN card document you've submitted does not belong to an individual. Please upload a valid document "
Please help me as soon as possible.

Joined contest of football on 26 march and once all match was finished i got 1 st rank and their app said winner will be declared in morning but in morning they quote due to unavailability of data match is abandoned.

Is this the right fair play they claim once match end and finished and they have score (2-1 korea vs colombia) and i got 1st rank and then on their app quote unavilaibilty of data we cancel this match # why it was not cancel earlier andwhy it was not cancel when i lost in another footabll game in eveningthat day.

I aakash dean, phone no.[protected], deserve rewards againts my recent ranks in the match chennai vs delhi, yet my earning are coming to zero, what is the reason...
This is so damn wrong on ur part
I have achieved a rank which should bring me earnings and my total earning should be there which is not
Reply to me as soon as possible and aalsi see the attached photo

Hello sir/ma'am,

This incident occurred on 26/03/2019. My id is akashv136vw. We all know customer satisfaction is most important to any company. I joined 2 match contest one of 59rs and second is 88rs. Amount debited by dream 11 but contest not joined. So please refund my payment i have proof of both transaction if you want then i will provide you.
I hope you will understand my complaint and refund my amount.

Thanks and regard
Your customer..

Ipl playing from 3 days winner of that grand league those who were at the stage below 10 .yesterday ipl match winner at the stage of 1...how its possible ..its is fake app ..i jst want to now is it...playing from more then 6 months play all league bit winner are at stage below 10 how???

Hello fraud dream11,
I will raise complaint against you people because of i lost 10000 in today (25.03.2019) usa vs uae odi match.
Please check score in http://www.usacricket.org/match-center/#scorecards & cricclubs.com? Usacricket/fullscorecard. Do? Matchid+145&clubld=4273. These two are their official websites. Please check scorecard for today usa vs uae match in their websites and update it correctly.
My only issue is about wrong update of points for one player and his name is m. Boota in uae team & he scored 31 runs including 2 fours & 1 six means he will get 17.5 points but in dream 11 they updated 27 points for him.
Please check players score and update it correctly or refund my amount with winning amount otherwise i will raise case against dream11.
My team name is scy111 & registered mail id is [protected]@yahoo.co.in

My account has been suspended after almost 2 years and the day when i initiated my first bank account transfer.
My winning amount has been deducted as well.
Dream 11 doesn’t have customer care number and i mailed many times but all they are saying they are following up with risk team.
Why dream11 deducted 753 rupees from my wining amount without any intimation? This is not fair.

This is really unexpected.

My dream11 mobile number [protected]
My dream 11 email shreyos. [protected]@gmail.com

I have pasted the email communication with them.

On mon, 25 mar 2019 at 11:11 pm, shreyos adikari wrote:
Team,

What is the update? Why are you taking this much time?

Please let me know?

Thanks and regards,
Shreyos

On sun, 24 mar 2019 at 9:04 am, shreyos adikari wrote:
Hi,

Any update??

Thanks,
Shreyos

On thu, 21 mar 2019 at 10:11 pm, dream11 help wrote:
#- please type your reply above this line -#
Nitin n (Dream11 help)
Mar 21, 22:11 ist

Hey,

Thanks for replying to us.

I regret to let you know that we do not have any call support available which can connect you to our risk team. However, i'm following up with them and i will let you know as soon as i get a response from them. Meanwhile, i appreciate your patience.

Feel free to contact us in case of any query.

Regards,
Nitin n

Shreyos msit
Mar 20, 13:15 ist

Hi alan,

Give me the contact number of your risk team.
I want to talk to them directly.
As you know the turnaround time for mail communication is too high and i need the resolution at earliest.

Thanks,
Shreyos

Alan r (Dream11 help)
Mar 19, 18:46 ist

Hey,

Thanks for writing back to us.

I've forwarded the details of your query to our risk team. I'll keep you informed of any updates on your query.

Feel free to contact us in case of any query.
Regards,
Alan r

Shreyos msit
Mar 18, 18:33 ist

Also respond me back with with risk team contact no. I will work with them.

On mon, 18 mar 2019 at 6:26 pm, shreyos adikari wrote:
Hi nitin/alan,

Can i get response on my below ask?
Requesting you to kindly co operate and provide response at earliest.

Thanks and regards,
Shreyos adikari

On mon, 18 mar 2019 at 1:58 pm, shreyos adikari wrote:
Hi nitin,

First of again i am mentioning i need proof to proceed.
Again i am saying most of my friends are not playing now a days and why i need to provide proof to dream 11 where the rs 753 which is my account balance has been deducted without any prior intimation.

If you can’t provide valid proof to me if required i will definitely reach out to consumer forum as no one can withdraw your account balance without proof and notification.

Just to let you that i am also a software engineer and if required i can start a movement against this action taken by dream 11 and don’t think i am alone i have many followers who can start revolution against you.

I can also create a facebook page and criticise the action taken by dream 11 with all proofs and details we have and if required will file a pil for this harassment as it has mentally put me down and also impacted financially..

Contact me @ [protected] over call immediately once you receive my mail as you don’t have any customer care number to reach out.

Also provide me your risk team number so that i can talk to them and work with them. If it is any risk issue they could have indentified and notify me 1 year back and not the day when i initiated 1st account withdrawal request..

Thanks and regards,
Shreyos

Shreyos msit
Mar 18, 18:27 ist

Hi nitin/alan,

Can i get response on my below ask?
Requesting you to kindly co operate and provide response at earliest.

Thanks and regards,
Shreyos adikari

On mon, 18 mar 2019 at 1:58 pm, shreyos adikari wrote:
Hi nitin,

First of again i am mentioning i need proof to proceed.
Again i am saying most of my friends are not playing now a days and why i need to provide proof to dream 11 where the rs 753 which is my account balance has been deducted without any prior intimation.

If you can’t provide valid proof to me if required i will definitely reach out to consumer forum as no one can withdraw your account balance without proof and notification.

Just to let you that i am also a software engineer and if required i can start a movement against this action taken by dream 11 and don’t think i am alone i have many followers who can start revolution against you.

I can also create a facebook page and criticise the action taken by dream 11 with all proofs and details we have and if required will file a pil for this harassment as it has mentally put me down and also impacted financially..

Contact me @ [protected] over call immediately once you receive my mail as you don’t have any customer care number to reach out.

Also provide me your risk team number so that i can talk to them and work with them. If it is any risk issue they could have indentified and notify me 1 year back and not the day when i initiated 1st account withdrawal request..

Thanks and regards,
Shreyos

Shreyos msit
Mar 18, 13:59 ist

Hi nitin,

First of again i am mentioning i need proof to proceed.
Again i am saying most of my friends are not playing now a days and why i need to provide proof to dream 11 where the rs 753 which is my account balance has been deducted without any prior intimation.

If you can’t provide valid proof to me if required i will definitely reach out to consumer forum as no one can withdraw your account balance without proof and notification.

Just to let you that i am also a software engineer and if required i can start a movement against this action taken by dream 11 and don’t think i am alone i have many followers who can start revolution against you.

I can also create a facebook page and criticise the action taken by dream 11 with all proofs and details we have and if required will file a pil for this harassment as it has mentally put me down and also impacted financially..

Contact me @[protected] over call immediately once you receive my mail as you don’t have any customer care number to reach out.

Also provide me your risk team number so that i can talk to them and work with them. If it is any risk issue they could have indentified and notify me 1 year back and not the day when i initiated 1st account withdrawal request..

Thanks and regards,
Shreyos

Nitin n (Dream11 help)
Mar 18, 01:15 ist

Hey,

Thanks for writing to us.

I apologise for the delay in response. I would like to let you know that the amount that is captured by us is the additional cash bonus earned by you by inviting your friends. Also, we always suggest users to only invite users whom they personally know, so their invite code do not get misused. Be rest assured, as soon as all your invited friends verify their accounts, we will go ahead and reverse the captured amount. I hope this addresses your concern.

Feel free to contact us in case of any query.
Regards,
Nitin n

Shreyos msit
Mar 16, 09:54 ist

May i get an update on this??

On fri, 15 mar 2019 at 7:09 pm, shreyos adikari wrote:
Also i would like to mention that most of them are not playing.

Also i need the proof that which account has done fairplay violation. I need the proof.

On fri, 15 mar 2019 at 7:06 pm, shreyos adikari wrote:
Thanks for the quick response.

I will definitely ask them to contact dream 11.in fact they are doing the same.

I never thought referring will cause fairplay violation.

Also why the winning amount is deducted from my account?
This is not expected from dream11.
Kindly help to get the money back as earliest so that i can continue playing dream11.

Thanks and regards,
Shreyos adikari

Shreyos msit
Mar 15, 19:10 ist

Also i would like to mention that most of them are not playing.

Also i need the proof that which account has done fairplay violation. I need the proof.

On fri, 15 mar 2019 at 7:06 pm, shreyos adikari wrote:
Thanks for the quick response.

I will definitely ask them to contact dream 11.in fact they are doing the same.

I never thought referring will cause fairplay violation.

Also why the winning amount is deducted from my account?
This is not expected from dream11.
Kindly help to get the money back as earliest so that i can continue playing dream11.

Thanks and regards,
Shreyos adikari

Shreyos msit
Mar 15, 19:08 ist

Thanks for the quick response.

I will definitely ask them to contact dream 11.in fact they are doing the same.

I never thought referring will cause fairplay violation.

Also why the winning amount is deducted from my account?
This is not expected from dream11.
Kindly help to get the money back as earliest so that i can continue playing dream11.

Thanks and regards,
Shreyos adikari

Alan r (Dream11 help)
Mar 15, 19:01 ist

Hey,

Thank you for writing to us.

Our risk team has found that some of your invited friend (S) have violated our 'invite friends' program terms & conditions and created multiple accounts.

Please refer to the attached file for a list of all your invited friends whose accounts have been deactivated by our risk team.

If you believe that your invited friends are genuine users, please ask them to contact us via this link - https://get.dream11.help/hc/en-us/articles/[protected]
Regards,
Alan r

Attachment (S)
Team shreyos. Xlsx

Shreyos msit
Mar 14, 23:00 ist

Dear team,

I am playing dream11 for more than a year and i do encourage my friends as well to play dream11.
Yesterday for the first time i submitted a balance transfer request of 200 rupees and today my account got suspended for fairplay violation. Also rs 753 has been deducted from my account.

Kindly note i didn’t violate fairplay and also why dream 11 suspended the account in the next day of my 1st balance transfer request?

Please help me by refunding the amount deducted.

Let me know in case of any concern.

Attaching screen print for reference.

Thanks and regards,
Shreyos adikari

Shreyos msit
Mar 14, 18:11 ist

Dear dream11 team,

My account suddenly got suspended while trying to withdraw 200 out of my winning amount. This is the first time i was withdrawing the amount although many times i have added money to my dream 11 account. Don’t know why after 200 withdrawal request my account got suspended. I always encourage my friends as well to play dream 11 and i am a very big fan of dream 11. This is unexpected. Kindly help me to remove the suspension and credit the amount which got debited wrongly.

Thanks and regards,
Shreyos adikari

I LL provide all documents but not verified my bank account .I LL win the prize money but not withdraw money . how many times I LL update the document but not verified my account my mail id is [protected]@gmail.com . how many times I LL update bank passbook but not verify . company says pan card and bank passbook name not matching .I LL provide correct pan card and correct passbook . please slove my problem

Sir,
I am playing dream 11 game (Id: magyjo1tu), but after winning the amount i can't withdraw money to my bank account. When i try to withdraw money its showing, verify your account to be eligible to withdraw. I provide all data that they are asking for to verification, but its still showing "your bank details are under review". I submitted the proof before 24 hrs. Still its showing the same. So i want the correct reason for non verification of my account.
Please take immediate action for this,
Thank you

In today's game I should have won the match but just of me negative point u are cheating here, sorry to say because a team with one player not in the list has rank #1 but one negative point can just make ur team dwell around #lakhs*+*. It's a massive cheating. I am upset very upset with this kind of fair play. If this is how to say that u play the dream 11 then I am sorry but can't afford to lose my valuable time and money. There should be some kind good work need to be done the app also hangs alot but at your path I hope it's fine because it is of less importance. Any way I am unstalling the software and there is no toll free number for the valuable players if they need some help or information. My rating would be not satisfactory. Adieu.

I bet on dream11 two days ago, After a huge win i submitted my pan card details and bank information and mobile number, The website refused my pan card by saying that your pan card is already in use, , I have no clue how to contact with them, I think they never gives you your winning amount

Hi Team,

Its so horrible.!!! Deposited Rs. 1299 from my PayTM account but it is not getting reflected in my dream11 App. I have success message of PayTM that it got transferred into Dream11 App.

****************** I want my Rs.1299********** back as earliest as poosible otherwise i will de-register my Dream11 account.

Contact number: [protected]

Regards,
Bhagyesh Parab

Sir please tell me when I put my mobile no for verification 'send otp' does not work... My dream 11 account balance is 0. But I want to link my bank account... Problem occurred when I goes to verify my mobile no... Send OTP button does not work... Continue I press on it but not work... Looks like inactive

Id name : ASKP XI
EMAIL ID: [protected]@gmail.com
Phone no [protected]