[Resolved] Dream11 Fantasy — point system incorrectly updated

Arunagiri Giri

from Mumbai, Maharashtra

Address:

4/70, Aanaipallipudur, Bellepalayam, Sirumugai, Mettupalayam, Coimbatore, Tamilnadu, 641302

Hi Team,

I'm one of regular customer in dream 11 sports fantasy.
I have joined match IRE vs SCO on 17/09/2019 contest amount 1749/-.

All the cricket application score card including our FAN CODE score card as well and match videos highlights shows on that match scotland player [Munsey] did not take any catches.

But the updated point system shows Munsey take one catch on this match.
And same Scotland player [Beerington] take 2 catches in that match.

If Munsay catch point remove in my contest i have win that compitation.

So could you please review all the attached snaps and refund my total winning amount as well.

Thanks in advance..

Contact No: [protected]
Mail: [protected]@gmail.com

+5 photos

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Oct 22, 2019

Complaint marked as Resolved

Dream11 Fantasy customer support has been notified about the posted complaint.

Sep 17, 2019

Updated by Arunagiri Giri Dream 11 regitered number : [protected]
Peraonal additional contact number : [protected]

Verified Support

Sep 18, 2019

Dream11 Fantasy Customer Care's response Hey, we have cross-checked with our experts and wish to inform you that Gareth Delany's catch was taken by George Munsey and not by Richie Berrington. So points awarded to the players are proper. For any further queries, kindly visit: d11.co.in/HelpCenter and click on the "Contact Us" button at the bottom, so that we can take this ahead and update you at the earliest.