Dream11 Fantasy — refund my money

I transferred 326 rupees in my bank account from dreem 11 winnings amount.At the time of Transition notification show that till 26 July your amount will credit in your bank account.But today I checked dreem 11 transaction history it's showing fail and amount 387 rupees deducted due fairplay violation.While I submitted all documents like PAN card bank account documents original then how it is possible I am doing fairplay violation.I have all documen.So please I requested you refund my amount. Because I spent lot of money to playing dream11.