Drink Prime — Water purifier taken on rent

Need to raise a complaint about the Drink Prime water purifier based out of Banglore.The machine was installed by the company after taking the security deposit of Rs1500\- at the time of installation in the month of Mar22. Now that machine is giving problem even though I have sufficient Balance in my subscription. Automatically the water is stopped after some time the water is coming sometime it will not come. Hence I had a chat their CS team through whatsup. I was told to contact the CS Team by phone. whenver I tried I was in que more then hr. which I mentioned to CS team through whatsup agian they will say the concern team member will call you. I have been getting the same message I was fed up with their service. As a result I had to buy the Bottle water from the shop to run our daily needs. why should I buy the water from out side when I have water purifier machine at my home. need yr help either to resolve the issue or get my money back.
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May 10, 2022
Updated by Suriyanarayanan Krishnamoorthy
I an attaching herewith the chat which I had with Drink prime Customer service team..Attached here with the complete chat for your reference [10/05, 17:05] Surya: Dear surya ., We have recorded your query with ticket number 408328. Please track the ticket status using DrinkPrime Mobile App. Thank you. Team DrinkPrime.
[10/05, 17:05] Surya: Water is stopped since evening though I have sufficient balance in my acct. Plz let me know why. If there is any problem plz fix it immediately. Very urgent
[10/05, 17:05] Surya: We are away now. We will respond to your message as soon as we are back.
Our working hours are 10:00 AM to 8:00 PM
[10/05, 17:05] Surya: Any update on my compliant y day... Need urgent help. Since I bought the bottle water outside uy day night. Plz send yr tr ch guy immediately.
[10/05, 17:05] Surya: Even though I have mentioned that it is very urgent. No one is bothering to attend my complaint.
[10/05, 17:05] Surya: Any update...
[10/05, 17:05] Surya: Why you people noot responding my queries
[10/05, 17:05] Surya: No call from yr end till now. Good customer deviceπŸ˜‡πŸ‘ŒπŸ‘Œ
[10/05, 17:05] Surya: One of our support executives will connect with you shortly.
[10/05, 17:05] Surya: It is not fair not solving the customer issues.
[10/05, 17:05] Surya: Welcome to DrinkPrime, India's no.1 Water Purifier on Subscription. This is Shree
[10/05, 17:05] Surya: I am going to escalate this to ur higher ups ss u are not solving the problems despite of my repeated calls and yr false promises.
[10/05, 17:05] Surya: Are you still there? We are waiting to hear from you.
[10/05, 17:05] Surya: We are away now. We will respond to your message as soon as we are back.
Our working hours are 10:00 AM to 8:00 PM
[10/05, 17:05] Surya: Call me now
[10/05, 17:05] Surya: Yes
[10/05, 17:05] Surya: Sorry for the inconvenience caused to you.
[10/05, 17:05] Surya: Is the device is working after the sync?
[10/05, 17:05] Surya: This is a chat support, please call on [protected] as we have started incoming facility/ you can also mention your query or concern here
[10/05, 17:05] Surya: Only recorded messsge
[10/05, 17:05] Surya: But you have to pick the callπŸ˜€πŸ˜€
[10/05, 17:05] Surya: Calling now
[10/05, 17:05] Surya: This is chat support.
[10/05, 17:05] Surya: Plz give yr team leader number
[10/05, 17:05] Surya: Then who will take call. I sm trying the given number for the last 3 days no one is picking the call
[10/05, 17:05] Surya: Or put him on line
[10/05, 17:05] Surya: Our support team will receive the call, please try the same number.
[10/05, 17:05] Surya: If yr team did not take any action plz send yr tech to take back the machine. I don't want ur service.
[10/05, 17:05] Surya: One of yr team member confirmed that some one will call me soom y day noon at 1.30 pm but no call till now
[10/05, 17:05] Surya: Keep trying for the last 3 days
[10/05, 17:05] Surya: I got this txt y day afternoon at 1.30 pm
[10/05, 17:05] Surya: After seeing yr service for the last one month how can i refer it to my friends and relatives?
[10/05, 17:05] Surya: I am fedup with yr service
[10/05, 17:05] Surya: Ok, sorry for the inconvenience caused to you.
[10/05, 17:05] Surya: You get a call from team soon.
[10/05, 17:05] Surya: I inform the concern team to contact you.
[10/05, 17:05] Surya: Still I am on yr call only. But it is on Q
[10/05, 17:05] Surya: You get a call from our team side.
[10/05, 17:05] Surya: Fedup
[10/05, 17:05] Surya: I can understand your concern, please wait you get a call back soon.
[10/05, 17:05] Surya: No call reced from yr team till now
[10/05, 17:05] Surya: I am disconnecting my call
[10/05, 17:05] Surya: I have other meetings now
[10/05, 17:05] Surya: Not yet reced any call from yr team. Good customer service. Keep it up
[10/05, 17:05] Surya: Pls send yr tech guy to remove the machine from home home and return the deposit amt

Hope that you will understand my concern.


On Tue, 10 May 2022, 17:10 Suriyanarayanan Krishnamoorthy, <[protected]@gmail.com> wrote:
Despite of my repeated requests you are not taking any action against the tkt raised 4 days back. How can we survie without water. You people are giving false promises while taking the connection. Mine is just 1.5 months old. Within that I faced lot of problems and yr CS team is behaving like a Government office and more over I am unable to escalate this to Your Senors too. For each and every thing i need to call yr CS team. That tean is always busy. If I contact through whatsup they are telling you will get a call from our CS team. I have attached here with the chat description for your reference. Plz have a look if you have time. Under this circumstances I cannot continue yr relation ship With you.

Hence I have decided to disconnect the service with you and return my Deposit immediately


On Mon, 9 May 2022, 13:53 Suriyanarayanan Krishnamoorthy, <[protected]@gmail.com> wrote:
Attatached the screen shot for tracking the tkt no 408328 which was raised y day

On Mon, 9 May 2022, 13:47 Suriyanarayanan Krishnamoorthy, <[protected]@gmail.com> wrote:
Any updates? If you have not responded I shall have to disconnect ur connection. This is very serous issue. You people are sitting on my tkt without tracking the tkt. Even this tkt not able to see in yr apps.


On Mon, 9 May 2022, 12:25 Suriyanarayanan Krishnamoorthy, <[protected]@gmail.com> wrote:
Any update

On Sun, 8 May 2022, 20:20 DrinkPrime, <[protected]@drinkprimesupport.freshdesk.com> wrote:
Hi surya,

Thank you for reaching out to us. We have received your request at DrinkPrime. The reference ticket ID for your request is 408328

Our Prime Support will get back to you within 4-6 business hours. If your request needs immediate attention please chat with us on Whatsapp here: https://wa.me/[protected]

We are available every day between 09:00 AM – 9:00 PM.

Please note that our WhatsApp number is not open for any incoming calls.

Team DrinkPrime
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