Drivezy — Car not Provided/No Refund received

On Friday 28th Jan 2022 6:30 pm I had a booking for a vehicle done through the app. I tried to confirm booking via chat but no one responded. Their number wasn't working either. So I went to the pick up location and was left stranded there and nobody from the company was available. And neither was the car present there. On inquiring nearby people they mentioned that the guy is never available and most customers experience the same thing.

This is completely unacceptable and most unprofessional. I took the service again because my last 2 trips were good in terms of everything. But no communication from their end has left me very bitter towards the company. I had to somehow manage to get a vehicle from a competitors and had to pay huge amounts for last minute booking.
Also awaiting return of my advance amount of Rs. 906 which I paid during booking.
Now I am getting emails to make balance payment of 5000 multiple times a day. On trying to connect with chat executive nobody responds. Shut this company down please.
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