Drivezy Complaints & Reviews

I had booked a two wheeler with Drivezy. I was informed the vehicle is unavailable and the service manager cancelled the booking. He said the refund would be credited back within 3-4 days. It's been a week since.

No refunds yet.

Details:
PNR : [protected]

On Friday 28th Jan 2022 6:30 pm I had a booking for a vehicle done through the app. I tried to confirm booking via chat but no one responded. Their number wasn't working either. So I went to the pick up location and was left stranded there and nobody from the company was available. And neither was the car present there. On inquiring nearby people they mentioned that the guy is never available and most customers experience the same thing.

This is completely unacceptable and most unprofessional. I took the service again because my last 2 trips were good in terms of everything. But no communication from their end has left me very bitter towards the company. I had to somehow manage to get a vehicle from a competitors and had to pay huge amounts for last minute booking.
Also awaiting return of my advance amount of Rs. 906 which I paid during booking.
Now I am getting emails to make balance payment of 5000 multiple times a day. On trying to connect with chat executive nobody responds. Shut this company down please.

PNR: [protected]

I have been waiting for a fuel refund. It's been more than a month now. I'm wanting to know the status of my refund. I completed the trip on 21st July 2022. Please assist. I want the fuel refund in my Bank account which I've already added on the Drivezy app.

In the app, it says it takes 2 working days to refund the amount. Yet, no activity till now.

I already tried to contact them via email twice, but got no response yet. Their chat service is not operational - Nobody is present from their side.

Kindly help me.

Booked a scooter from Drivezy, they never gave me one and took my money. I did not receive any refund and it's been 3 months since then. They are not even replying to support chat/ emails

I booked a car for rent using Drivezy for 15 days which costed around Rs13k. The day of the booking, I went to Drivezy Bellandur Hub to collect the car but it was locked. The person responsible (ph. +91 [protected]) called and said that he would reach the place in 10 mins but didn’t show up at all. He even cancelled the booking from his end on the app, and stopped receiving our calls, and I have not received any refund till now.

I booked a brezza and went to collect the car. The drivezy guys told me that car is not serviced and hence our 2 days of trip was ruined by drivezy. The guy told he is initiating refund. I have been waiting for a
month and the refund is nowhere to be found. i even changed the refund mode to wallet, which they claim is faster, but of no use. Please help me.

PNR : [protected]
Car booked from : 2 july 2022

I have invested my vehicle in Drivezy company then named as Justride in Mar 2017.

It was decided that vehicle will be with them for 3 and half years on contract and later will be handed over to me once the Tenure is completed. But I have still not received my vehicle and no one is responding from their end.

Last communication from the company was received in January 2020 stating we will get back to you.

After that in 2022 Jan they requested for 90 days as they were working with investors and said will be resolving issues within 90 days but now again no one is responding and all drivezy locations and office in Mumbai are shut down.

People who are working are also ignoring calls and WhatsApp messages

I have booked a car and canceled it (due to a change in plan) on Drivezy then requested for refund but I've not received the refund amount (3463 INR) yet it's been a month. Could you please look into it?

PNR : [protected]

Date of Incident: 20th May 2022
Honda Activa(KA51 AC 1385) Booked Amount: 1334(Paid)
Pickup Location & Time: Bommanahalli 01 June 2022 10:30 AM
Drop Location & Time: Bommanahalli 01 July 2022 10:30 AM
PNR: [protected]

I booked the vehicle for complete month and 2 days before I checked in the app it was not showing anything in upcoming bookings. Checked in other tabs found my booking in cancelled booking....

I have booked a activa for 30 days. But at the time of pickup, it showed in drivezy app that the ride has been cancelled but its been more than a month, I havent received my refund of amount Rs 2667.