Drivezy — denial of repair amount refund

Address:

Pune, Maharashtra

I picked up a ford ecosport from their pune, hinjewadi point. After some distance the clutch plate failed and car was not moving further. I contacted drivezy customer care immediately and they asked me to get it repaired and the repair amount refund will be initiated once i drop the vehicle and submit the repair bill (All this conversation is available with me as it was done through chat). Mechanic informed me that the clutch plate was very old and was bound to be broken at any point of time. He has also mentioned in the bill that the clutch plate was worn out.
It took me 4 hours to get the vehicle repaired. Me and my family were stranded on road and had to bear the terrible inconvenience.
At the time of the drop i submitted the repair bill and images and again i was assured that refund will be initiated and i will get the amount within 7-9 working days (I have screenshot of complete chat). 2 days later i received a mail from them saying as per terms and conditions of our company we cannot process your refund. If the vehicle breaks down after 50 kms then customer has to bear all the expense of the repair. That's how they plan to loot their customers. During my entire communication with their customer care team no one even mention anything about the distance policy at any point of time. I can provide complete communication done over chat.
Please note that i spent rs. 12800 to repair their faulty vehicle and i am brutally denied the refund... Pls help. Also me and my family had to undergo lot of inconvenience and harassment.