Drivezy — false charges on rental car service || claim a refund

Website:

drivezy.com

Hello team drivezy,

I am writing this mail on how i was falsely charged with payment of rs 5, 246 as damage charges.

I am writing this mail to all the teams possible and all senior executives at drivezy and forwarding the response and how the issue was solved to the senior management. I am also writing in to indian consumer complaint forum and other social media platforms to make people aware on how drivezy falsely charges people.

My booking pnr is [protected]
Booking date: 7th feb, 2019 hinjawadi pune

Issue: i had taken a vehicle on february 7th. When i returned the vehicle it had some scratches and i accepted the same and agreed to pay the damage charges of rs 3, 000 as told by the executive. However, during the argument the drivezy executive started behaving rudely, started being physical and as a matter of revenge added cost of more rs 2, 000 as late delivery charges and charges for damage to doors.

I accept the scratches and was happily ready to pay rs 3, 000 but paying rs 5, 246 for something which would not even cost so much to repair and paint, false charges of damage to doors, physical man handling and such rude behaviour is not acceptable. You almost charged me thrice for the damages compared to the actual cost of repair.

I am going to take this up ahead because physical abuse and fraudulent charges is not acceptable at all.

I would like you to initiate a refund of my false charges and an apology for the physical abuse. And let me believe that drivezy as a brand cares for it's customers, it's just some employees who damage the reputation of the brand.