Drivezy — No Customer Support, Payment not received.

Website:

drivezy.com/Bengaluru

Date of Incident: 20th May 2022
Honda Activa(KA51 AC 1385) Booked Amount: 1334(Paid)
Pickup Location & Time: Bommanahalli 01 June 2022 10:30 AM
Drop Location & Time: Bommanahalli 01 July 2022 10:30 AM
PNR: [protected]

I booked the vehicle for complete month and 2 days before I checked in the app it was not showing anything in upcoming bookings. Checked in other tabs found my booking in cancelled booking. No mail no conversation no prior communication was given and just cancelled my booking. Now am trying to reach out to customer support mailing there team no response from drivezy.
I recently shifted to Bangalore and with my booking I made my plans and was too much dependent on that but now am helpless. No one from Drivezy team responds at all to any mode of communication.

This is a mental torture, kind of harassing customers with such irresponsible behavior. Now i have made other bookings and paid for them just because of this have lost that money as well. This is not done at all. Running such big company and no one to listen for customer.

I want my money back and a justified reason not that vehicle was not available so cancelled, this is your management issue why should customer pay because of your poor management. If there was no vehicle available you must have not taken the booking itself.

I will file a case against Drivezy if am not getting my money back and justified reason.