Drivezy — overcharging

Address:

Nagavara, Bangalore, Karnataka, 560045

While driving i have crossed the speed limit of 120 kms/hr i have touched a speed of 125 kms/hr and reduced the speed immediately as soon as i noticed. This happened twice i haven't got a call or text about this and drivezy has charged me ₹ 3500 overspending charge. My concern is if drivezy wants their customers to drive slow within set limit please install a speed governor as other car rental does for their customers saftey, not to charge them a hefty amount once the ride is completed this is a cheap business trick drivezy should be ashamed of doing this. I called the customer care to discuss about my issue their customer care officer is asking me to check the speedometer always when i am driving. So disgusting customer service i don't understand do they have common sense when someone is driving in a national highway 6 lane drivezy wants their customers to look at speedometer not the road so poor training skills insane. I wanted to talk to a manager for 4 days he is always on his break, shift ended, he left office, he is not available some or the other # reason.

Best part of drivezy is customer care officer tells there is no manager available currently to talk to me, if there is high call volume or a technical glitch in drivezy support lines their customer care officers will take a decision & call their founder mr ashwarya pratap singh to further step they don't have a team leader, operations manager, customer care lead, avp & vp's they deal directly with ceo.

I am extremely sorry about my language here but this is disgusting as i am waiting for a call from 4 days which is not acceptable no proper complaints procedure