Drivezy — Refund not received since an year

I had taken a Drivezy ride on 7th December, 2020 and have not received my eligible refund till today (3rd December, 2021). They confirmed that my refund was pending on 2nd September, 2021 and gave assurance but I haven't received the refund yet.

I had to write too many follow up mails to Drivezy with no response. Seems I have been frauded and I am feeling mentally harassed.