DTDC Courier & Cargo Complaints & Reviews

Hi! i Have booked a courier on 10th Aug.2016 at DTDC Franchise new cg road ahmedabad, i have booked 2 courier of rakhi as it was rakhi festival coming on 18th Aug, i wanted it to be delivered on or before the festival hence i confirmed to the franchise that i want it to be delivered on time then the guy said yes we will deliver it on time. But as on today the courier has not delivered. This is how these people doing business and giving false commitment to the customers. kindly look into the issue & take action against them. Franchise details: Om Enterprise Add:- 111, Suyog Complex, Below Sakar School, New CG Road, Chandkheda, Ahmedabad. Jitender M:- +91-[protected]
Docket Details:- 1) A[protected] A36132739
Customer Name:- Alpesh M"- +91-[protected]

One of the shipment (F[protected] i sent to my customer is sent back for change of model. Customer booked the shipment through DTDC direct office. Its missed in the booking office itself. But whenever i mailed using customer support mail id, there is no response. i believe this cutomer support mail id is not at all viewed. Then i called to the local office, they given the another set of mail id's where again no response, then again i got seniors phone numbers from local dtdc office.
But again there is no response, they are saying will give solution but never call back. i keep on following the dtdc through mail and call for about 2 months. finally they said its missed but can't do anything here, you need to conatct the origin office only. Problem is origin is punjab and i am in tamilnadu. There is no response for call. Customer also tried 3 to 4 times and since there is no response he leaved it. I cannot to punjab for this shipment.
DTDC Regional manager is talking loudly to me and without waiting for my reply closing the call. Then not attending my call there after.

Tracking Number:
F09784025

I also attached the courier receipt copy, mail conversation screenshot

I booked a courier on 16th August for Rakhi, they said it wont be possible to get it delivered before Rakhi 18th August, instead they will deliver it on Friday EOD 19th or maximum by Saturday early morning . When i checked the status on Saturday, it was showing out for delivery but it didnt got delivered.

Again on Monday, 22nd August, i received the courier back . The delivered it to my address thinking it to be delivery address whereas the delivery address was properly mentioned as "To" and my address in "From". After lots of calls, they confirmed with me correct address and said it will be sent .
Now when i am checking again after 4 days, they are saying its still lying in there office and someone can come and collect the same .

I had to again explain the issue and ask them to send to correct address.

This is clearly a sign of negligence and irresponsibility . And when you call and ask they show careless attitude as if its not there mistake and they will be doing a favor by sending it .

Being a courier service company, people trust and send their valuables giving in their hand with full trust, and this is how they handle and behave.

It was Rakhi and gift for my brother which I wanted to reach to him on time or atleast a day or 2 after .

I am never ever gonna send anything using this DTDC courier .

want to get a complaint registered and take some action against them.
Please guide me with steps to do the same, and i will do that ..

Thanks & Regards,
Arshi Khan

I given papers to dtdc motinagar hyderabad.i given corerct address but empolyee given wrong address.one of manager is using abusing words in phone call i given complaint on him. i am giving his number [protected].Please take action him. i want apologie from him.

My Tracking Number H55057343 they misrouted worst serviece,


Plese call back to my number [protected]

I am Anand from Bangalore, I have done courier to Pune on 8th August 2016.
I have sent Rakhi. My Consignment number is B32720448.
till now my couriers not delivered. its been almost 20 days. i am trying calling courier people from past one week. no response.
I have tried calling Hadapsar branch also last week, they mentioned that no power in office and cant check the status.
Customer care numbers:
[protected]

Respected Sir/Madam,

I wanted to send a parcel to my brother who is located in Chickmagalore district Koppa Taluk. I Couriered the same on August 17th from Bangalore but till now it has not been reached to the destination nor returned. I have beenb tracking the document but no updates after 18th august? so I am feared that whether my product has been lost? I have tried to contact your authorities in phone no:[protected] (I dont no his name) from past 3-4 days but still not able to recieve back my courier.

You can contact me through this no:
Varun B S
[protected]

I want to submit a complaint about the DTDC courier company. I gave my parcel on 23rd August evening after they assured me that it would be delivered to the given address by 25th of August at the most. But they didn't stand up to their promise and my product is still not delivered. And the customer service also couldn't be reached. Now since it's not on time, it is useless to deliver it and so I want my parcel back as well as my refund. customer service is not at all helpful. my reference number is K90124369

I had sent a very important courier from bangalore to ranchi on 22nd aug from their mittal towers office, bangalore m g road. Since it was urgent, the lady in dtdc office asked me to send it through their so called express service, wherein, it will surely get delivered in 2 days. It has been 5 days now and still the docs are in transit. When called the customer care office, they gave me a case no[protected] and asked me to wait. First of all, why the hell should i pay 330/- for your express service if the same bloody thing reaches in 5 days. Secondly, why dont your customer care nos are not reachable and non answerable when required... Fraudsters... 25 years of legacy is a bull if being in the service industry they are unable to service the clients in time.
Also, would like to know whether posting a complaint here serves any purpose, as i had done that earlier too but no action has been taken.

I would like dtdc to refund the excess which they have charged for faster delivery and if by any chance, the document does not reaches the destination today and i lose the deal, i will make sure i claim entire loss amount from them.

Cheaters... Your tagline should be delivering crap, not value.

I sent a courier on 13th August, 2016. Consignment number K87846080. The package contained important official papers. It has been not been yet delivered. Also I am trying the customer care number and other numbers given by the vendor are all switched off. Such unprofessionalism from a courier service that is charging highly for its services is not acceptable under any circumstances.

DTDC booked the item by flight and charged for same, but with out inform us they shipped the item by road.by sending the road, item got damaged and dtdc is not responding and no refund also. I lose 40k. if item is going to sending by road, I never ship it with dtdc . I can go and pick it up personally .

DTDC Tracking No : D27002108

I am attaching invoice and you can see the shipment method

I have booked the courier doc number "V30660861"on 9th Aug from Delhi, and delivered on 10th Aug at Lucknow to wrong person. when i am tying to call to DTDC and also sent mail to "[protected]@dtdc.com" but still my case is pending. I have sent some legal documents to our clients which is delivered to some other person. And now we are facing problems.

I couriered my item on 16th August.last update was on 22nd Aug that product is out for delivery.Its 24th of Aug and product is not yet delivered.No customer call number available.when ever called saying busy.Mailed to customer care id but no response.How you people are handling the customer issues the hell is my product gone.worst website.No proper details.Whom I can contact.
This is my worst experience ever.
That package is very Imp.If you people are looking at my complaint .please reply.

Hi,

I sent courier containing important document on 25th of Jul'16 from Bangalore to Hindupur which normally take a day or two to delivery but DTDC courier sent this to some other place and when i asked no body responding it properly. And finally they have delivered to wrong person and updated as delivered. worst and pathetic customer service. Looks like they save numbers who raise complaint and do not respond how many times ever you tried to reach them. Why we are so helpless even after paying them service charges ? how can they be so casual to respond to complaints ? what can a common man do under such situations ?

Hello,

This is regarding tracking no: h67591105, it was booked at narsapur on.[protected]‎, it was showing in online that it is out of delivery on 20th aug. But i received it on today i. E[protected]. How come this much delay??

More over delivery boy is asking to take the courier to other people, where as it came to us. He need to for 1st floor to give delivey, he can't take that pain and he was asking ground floor people to take delivey. What is this??

Finally he came to 1 st floor and he was telling me to keep one letter box on ground floor. He was telling it is not possible for him to give delivery on first floor. I don't understand how come he talk like that?? Is it is not his responsibility ‎ to give delivey to correct customer??? If letter box is avalble how come he drop courier in letter box with out talking signature??

What rules??? How come a delivey boy can show his angry to customer.??

I really very disappointed with his behaviour.

Pls look into this matter and revert me.

A packet weighing about 2 kg containing nighties etc. Is booked at rajahmundry, ap with dtdc on 20/08/2016 evening, to be delivered at bandra east mumbai.
Having charged the cost of material inside the packet, the dtdc failed miserably to deliver the packet till late evening yesterday i. E. On fourth day.
Tracking particulars further alarm me, if the packet can be delivered today.
Ordinary postal letter reached there intimating the particulars of the packet but the fabulously charging dtdc could not deliver the packet.
I vow not to use this courier at any cost hereafter and advise people to realise.

On 19th july i booked a booklet of sodexo coupon of worth 4000 rps in dtdc at shri lakshmi travel/dtdc office electronic phase -1. Bangalore. The courier has reached the destination on time. But
The sodexo booklet has been robbed by dtdc and they re-placed it with an cardboard of same booklet size and delivered it.

I have all the proofs to drag the dtdc team on to the roads. Kindly help me to get my money reimbursed.

Cs no:b35883004
Source: bangalore
Destination: visakhapatnam
Name:naveen
Mobile=+91 [protected]

Dtdc service is very bad n poor. They do cheat people n open the parcel and repack it as it was. The staff is so rude and not customer friendly. They don't even attend calls. Keeps on hold fr too long. Worst thing is, no on time delivery. They are fraud. If they don't have service in certain area they should not take the parcel. Had very bad experience thrice.

Hi team

I would like to raise a written complaint against the dtdc courier.

I had raised the above case on 22nd aug stating that i have not got my courier for the above mention consignment no z97960540

The next day what i see is that the courier is delivered with my name and number. Whereas i have not got the courier. When i checked with the security guard he said that someone from dtdc had visited on 17 aug and as we were not there they did not accepted the courier. Whereas in the system it is showing that courier has being accepted by me. Given below is the contact number [protected] who visited on 17 aug and said that courier is delivered.

Today when i called that number the concern person is saying the the courier is returned back.

It was my rakhi which my sister had send me.

This shows that we should never trust dtdc courier and how worst service you have

Try to get in touch with the concern person and get my courier.

Thanks
Satbir s.

Dear sir,
Docket number z88414986 is pending from last 3 months & there is no response from your side

Regards
Jatinder singh
[protected]

I have trying from morning number comes busy but when call goes and rings no one pickes it up. Worst service. Dont know why they get paid if they dont work properly. Am calling to rajpura hub number [protected]. But no one is picking the call. My currier which is done with dtdc and its traveling here to there. Am checking the status but its showing me in rajpura only but the address is of banur and they also having a service hub in banur. But i dont know why they are not sending it to there and let it be delivered. That currier was very urgent but they guys keeping the delay in it. I want my currier to be deliver in 2 days today or tomorrow.