DTDC Courier & Cargo Complaints & Reviews

Shipment Number : V05363675, Booked By : Nasik Super Franchisee- Nasik, I have given this consignement on 4 june 2011, he takes 250 Rs and confirming that the parcel ll definately reached the location on 7 june 2011. Anyway document is not reached the location at proper time and its very urgent document for my wife''s passport. So i have to again go through this procedure for making the passport.

SUB: NON-RECEIPT OF CLAIM AGAINST LOST OF CONSIGNMENT NO.Z33530387.

Sir,

This has reference to the above that I had filed the claim application along with relevant documents on 07.05.2011 through Speed Post No. SP EH[protected]IN against above mentioned consignment number lost by your trans yamuna office, Delhi.

In this regard, I would like to inform you that the claim application has been posted directly to Mr. Surender (Executive claim department) as advised by your customer care executive Ms Rajni at your Delhi office. After three- four days I had received a call from Mr. Surender for requirement of email massage from your tansyamuna office to confirmation for lost the said packet at their end. The same time I had called to Ms. Rajni about the same and she told me that I am forwarding the email massage to him.

This is to inform you that I have made so many calls and email reminders to Mr. Surender and Ms. Rajni to communicate the internal correspondence with each other. But my application for claim is pending so far. It has been left more than three months of lost the packet and about one and half month of file the claim application. Please also note the people who are dealing in this case at your end are not giving proper response.

On 14.06.2011 when I called to Ms. Rajni she told me that whatever required by Mr. Surender I have forwarded to him, now I am not responsible, you may call to him not to me. When I called to Mr. Surender, he is saying that I have not received any mail from her you may call to her I am not responsible.

In the light of above facts, you are requested to please let me know that where I should approach? I am very much surprised to know that How DTDC staff is giving poor response to the customers. How your staff is missing faith of customers on DTDC. If you are not able to make the settlement of my claim. Please issue me a letter stating refused/denied the claim application.

I am enclosing herewith a copy of all documents for your reference. Please go through into the same and consider the matter as earliest possible. Please you may call me on my mobile if you have any query on the same.

Thanking you,

Sincerely yours,


R.K. TOMAR
Encl: As above.

CC to: Mr. Suresh Bansal (Director)

Sir,
i have made an online order from www.fashioandyou.com for a product via as per there order no.505238 which was courier from there end through via docket no.D05901939. As i tracked it it came to my knowledge that it will come via. Raipur to Bilaspur but to my suprise in the Raipur part a message was displayed as 'RTO DUE TO NO LANE BOOKING'. and the courier was not forwarded to Bilaspur from there .

When i enquired at the local DTDC office as in person they told me that the problem is in raipur .so then i reached for them via phone no.[protected]/4221874 and they told me bluntly that the courior has been returned .i enquired why and they told me the above reason and failed to explain why they have returned it without contacting me.
It was total breach of trust which fashionandyou.com had rested upon me because it was COD (cash on delivery) and its not good as my image is being tarnished by DTDC . it a humble request to u to take appropriate action and help me .

regards,
emmanuel samir harris
[protected]
near hindu milan mandir besides
ashirwad bhavan ,hemunagar
bilaspur(c.g.) -495004

One of the well recognised doctor from Yvatmal sent medical reports of my mother ftom Yvatmal to Pune via DTDC. I was waiting for the courier and tracking the shipment also.
The courier rather than submitting to me sent back to Yavatmal under the head " Recipitent Refuse to Accept". This unbelivable as we were waiting for the courier and none of the delivery came to us.
After doing lot of followup with DTDC they even not admitting the mistake.
How should we relies on such worst service.

I had booked a consignemt at Mira Road on June 8, 2011. Till today (20 July) the consinment is not received at destination. The courier people are giving evasive answers. The consinment number is M63869706. The value of consinment is Rs.8500/- I am very much worreid and trying to contact all possible DTDC people. Their service is bad. They will say I will ring you in 15 minutes and they will never ring or pass the enquiry to other person.

I have booked a letter by dtdc courier addressed to B.Rohini c/o Mr.BVRSarma
at D 104 Gayatri Darshan,Thakur complex,kandavali East Mumbai 400101
But the same has not been delivered but the mail is hovering between Mumbai Hyderabad and Visakhapatnam
The reason the dtdc company says id door is always locked
ASt Vizag we are always ar home and if they delivered the information slip to the apartment watchman either at Mumbai or Visakhapatnam we would have received the letter by now
For reasons known to them they seem to blissfully unaware of the mental anguish one undergoes for their
easy way at looking things
Hope by now they would wake up an do something right
KSMurty

Beware of DTDC

We had sent a parcel in August 2010 vide consignment no. Z19889091 & unfortunately it got lost (delivered to some other person)... which dtdc couldn't trace, and after waiting for 3 months, we got the FIR Copy...

Immediately after getting the FIR copy we had submitted all the relevant documents to the DTDC Office...

Till date we are waiting to get proper answer from DTDC office... as Mr. Surender don't gives reply to my calls...

Kindly look into the matter, as its over 10 months old case... & this is giving me a glimps that DTDC is Purely CHEATING WITH CUSTOMERS, they always advertise that DTDC is committed to customer satisfaction... In our case where is the customer satisfaction...

Is it our fault that we had dealt with DTDC & sent our valuable goods thru DTDC.... If it is, then i would like to take the matter to higher authorities against DTDC & should appeal to all the People of India to don't rely on DTDC & their words... As they are only making PEOPLE FOOL.....



Regards


SWARN Singh / Satinder Singh
AP's Business Head / AP's Marketing Head

LOTUS Systems & Services
106A (1st Floor), Osian Bldg. 12 Nehru Place, New Delhi-19
Landmark : PARAS Cinema

[protected] / [protected] / [protected] / [protected]

Email : [protected]@Gmail.com

Websites : www.NehruPlaceOnline.com, www.OriginalSoftwares.com

I have send my documents from DTDC COURIER AND CARGO LIMITEDAT 30TH JUNE 2011 AT 2:00 P.M to Mumbai but instead of delivering to Mumbai my documents reached to Kolkata. It was too much urgent as I have applied in a company and they asked me for my documents. It is the matter of my career my life.

I would never encourage anyone to use DTCD courrier service in time o[censored]rgency...they are careless and hopeless and very poor customer service.... I am eagerly waiting for a consignment from Pune to Bangalore...which was posted on 23 of May.... it reached to Bangalore DTCD office on the very next day...and it is more than 8 days and has not reached to me yet... neither they respond my call properly...I will never ever ask any of my clients to send anything through this service ...

Additional Details... P15710274

Mon, May 23, 2011 VIMAN NAGAR MASTER FRANCHISE, PUNE NAGAWARA BRANCH, BANGALORE Dispatched via Manifest # P1884773

Tue, May 24, 2011 PUNE, PUNE NAGAWARA BRANCH, BANGALORE Received via Manifest #

Sat, May 28, 2011 NAGAWARA BRANCH, BANGALORE BABUSA PALAYA, BANGALORE
Out for delivery via Manifest # 26926 P1884773

My Bike is dispatched from DTDC,Jamshedpur Office Dated 16/05/2011 time
11.30 AM For DTDC,Jajpur Road Orissa With Consignment No. [protected].


Still my bike is Not Received And I have no Details.


Shailesh Kumar Tiwari

[protected]
shailesh.[protected]@gmail.com

DTDC Couriers of Guindy branch is very unprofessional and one lady is there who will be answering for the calls if we ask for our courier. She is using an abused language and they have delayed in delivered the courier which when asked her by calling she is using the abused words and saying that we are like that only and threatening me like if any courier comes for you next time we dont deliver. This is very irresponsive behaviour and they are insulting the customers like this. Please take necessary action on that. I am providing the Phone nos on which i have called.

[protected]

Also, if they cant find the specified address they are not even calling the customers to enquire about the address they simply misplacing the letters. This is absolutely not fair. I was waiting for that letter which i need to submit in 2 days time but they have delayed it and it contains most important letter. The courier was from Visakhapatnam to Chennai which was sent on 23rd of May. But, they delivered it on 27th May at 5'o clock in the evening after calling so many times. Their service really sucks.

The shipment no. H84702043

Docket No T40439553 dt. 19th May 2011 booked from M/s.Precision Camshafts Ltd., Solapur to my address at Chennai so far not delivered yet.

Even though their web site shows that the consingment has reached chennai on 21st itself but to my surprise not yet delivered.

When i contacted customer care officials at chennai, they told me that the document gone out for delivery through Ambattore Branch you will get the document morning itself.

By now time is 16.40 the documents has not reached and again when i contacted customer care, they disconnect the line so cool.

I NEVER SEEN SUCH WORST COURIER SERIVICE IN MY LIFE AND I STRONGLY SUGGEST TO BAN THIS COURIER FOR THEIR WORST BEHAVIER.

Sir,

I had sent two parcels to my Native (pin - 643223). DTDC said they have service to this area. After few days, they have failed to deliver the goods. They have asked my Uncle to collect the courier from their office which is 30+ Kms from their place. Also, one of the courier has not reached the place as yet.

The actual problem is they have their database of pincodes wrong. 643223 stand for Kotagiri instead of Masinagudi (Masinagudi is actually where the parcel needs to be delivered). However, they are hiding this information and refusing to accept the correction. Worse, the manager is accusing me of giving wrong pincode.

Neither will they say sorry or deliver the package, but will gladly accept money for this kind of service.

It is pathetic that such irresponsible are given manager position.

Never order from KOOVS since they use the DTDC Service and you're never going to get your goods ordered! They're the 2 worst Indian companies combined with the complete wrong attitude towards their own services.

I ordered an item from KOOVS and NEVER RECEIVED it. The same order is available on other on-line shopping stores that didn't charge shipping costs. Koovs does.

I have been calling/mailing around since last 2 days and still am not getting anywhere. Support only replies with 'Sorry for the inconvenience' but no details of what is happening. I finally give up and that’s exactly what they want!

I get shipments faster from USA than a shipment from within India!

I just lost my money and I advice everyone NOT TO ORDER FROM KOOVS nor to make a shipment with DTDC.

Search around on the Internet. I'm not the only one it seems!

Non delivery

Dear Sir

I have booked one packet containing Medicine & Tata photon data card form Gurgaon (Haryana) on 27.04.2011 to Gorakhpur (UP) by DTDC courier service (Reference No Z[protected]. This packet was reached Gorakhpur branch by 30.04.2011.
Today is 05.05.2011, but still packet yet not delivered.

Please suggest what can do?

Thanks & Regards
Ved Prakash Sharma

Respected sir,
with great respect and all due submission, i wish to say that I have done on line shopping from itasveer they send through DTDC service. But at gorakhpur when my parcel had arrived on 30 april 11 on same day they called meon my cell, unfortunately i missed it. After few minutes i called back and asked him about my parcel they told me that the boy has gone to deliver. But i can't received the parcel. on same day i checked the status on internet i came to find that they send back because of insufficient address. Next day is sunday and day after that i called them they told me that we can't do any thing. You can do what ever u want.I am attaching below all details.
Kindly take some strict action against such behave and carelessness.
Shipping Address


Shipment Details
4 x 6 print
Glossy Finish 10 Shipped on Apr 26, 2011 by DTDC Couriers - M62916525
Track This

WAS ABOUT TO RECEIVE SOME IMPORTANT DOCUMENTS BY DTDC ON 14th APRIL 2011 IN PUNE. THEY TOLD THE COURIER WILL GET AROUND 3-4 DAYS .BUT IT HAS NOT REACHED ME YET ON 26TH APRIL 2011. ON GOING THROUGH THE SITE, THE DISPLAYED LOCAL NUMBERS ARE BOGUS- NONE OF THEM WORKS. THE PROFESSIONALSA RE JUST TOLD TO DELAY BY ASKING US MORE DAYS AND ITY NEVER HAPPENS. ITS FRUSTATING AND DISGUSTING.
ON MAILING THE MANAGERS THEY REPLY THAT THEY ARE LOOKING IINTO THE MATTER AND THAT'S IT. MY CONSIGNMENT NO IS: K47193942

From: Vineet Khandelwal
Sent: Tuesday, April 26, 2011 6:50 AM
To: 'CSS.[protected]@dtdc.com'
Cc: css.[protected]@dtdc.com
Subject: RE: Consignment no: K47193942

Thanks Madhushree.

I would sincerely liike to tell you that the DTDC site needs an improvement.
What is the point in seeing the consignment without a valid telephone numbers listed ? This caused me difficulty and I feel this will be the case for most destinations and places.

The charge for DTDC is among highest but the service seems to be poor!
I was about to get my documents, sign the papers and sent it back through DTDC then and there. But now I have to give this a second thought.

My complete address:
Vineet Khandelwal
C/O- Mr P Bedkute
Flat No: 401, Jaswandi
Suyash Shristi
Kalepadal
Hadapsar
Fursungi – 412308
Ph: [protected]


Thanks & Regards
Vineet Khandelwal
+[protected]desk)
+91-[protected] (mobile)
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From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Monday, April 25, 2011 5:17 PM
To: Vineet Khandelwal
Cc: css.[protected]@dtdc.com
Subject: RE: Consignment no: K47193942


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us,Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Madhushree
Customer Support Executive

CCear Mr. Shaila, Kindly go thru the below tracker & update the delivery sts on priority

Very imp. govt. papers booked through domestic courier on 20thApr11(should be delivered next day) from Ambala to Gurgaon, DTDC system shows booking date 21stApr11, then DTDC system shows & their customer care executive informed it is out for delievery on 22ndApr11, till 25th (5 days after booking) afternoon no one came for delievery.

after my shouts on DTDC guy in Sec-22 Gurgaon said 'SORRY' & told that it will be delievered on today on 25th in late afternoon.

I tried to speak & highlight this issue to Ms.Jayshree Customer care - Sr. Manager of Gurgaon, she was not very helpful listening & has no regert about their fault, kept saying we know the issue.

REDICULOUS is a word, person should have booked their post through normal Indian Post, I guess they are more efficient then these courier companies.

1. I had booked a consignment no. Z30654465 on 19 mar 2011 since I wanted an important document to reach the desired destination(Pune) urgently. But I was very surprised to know that this item had been returned from Pune back to Delhi a few days back with some shabby reason. Even the delivery man did not bother to call the consignee or the sender, though I had already written down both contact numbers on the envelope. Today, I was even more shocked to find my letter lying with the shop (AWWA shop, Base Hospital, Delhi cantt-110010) and those people did not even bother to inform me about non delivery of the above mentioned consignment.

2. Is this the level of competence your courier company wants to achieve? You must be aware that such highly inadequate and disgusting service will not attract too many customers-at least I will never come to a DTDC outlet in future. By providing such poor services your lousy employees will make DTDC: Dustbin To Dustbin Courier agency.

Dear Sir,

This has reference to the LR No. D06013622 of DTDC, I had used DTDC courier services to send a courier to Nasik for that you have charged amount Rs1800.00 for 7.5 kg of weight.
Its looks overcharged to us and price that is too high compare to other courier for same service (Air cargo). I suspected and called one of your franchisee (Ms Dtdc Marathalli Phone No:[protected] and they told me that for this particular LR Rs1275.00 only charged.
Again and again I have tried calling this phone no.[protected] multiple times without positive response; also nobody interested into replay my mails and just ignored.

It clearly looks overcharged and cheated us in all the recent consignments; therefore I demand immediate corrective action and reimbursement of difference amount from the concerned franchisee.
I request you to please take this into consideration, and do the needful.
Your RESPONSE will be highly appreciated. Our email [protected]@sireeshauto.com



Cheated DTDC franchisee Address:
MARATHAHALLI (NEW)
SHOP NO.1, PAPAIAH REDDY BUILDING, NEXT TO
BATA SHOW ROOM, MARATHAHALLI MAIN ROAD, BANGALORE
BANGALORE 560037 (KA)
Phone:[protected] / [protected]

email: marathalli.[protected]@fr.dtdc.com



Thanks&Regards,
Manohar