DTDC Courier & Cargo Complaints & Reviews

Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

K.Shivan
Sr.ExecutiveCustomerSupport.

Cc : Dear Mr.Pavan, Kindly check and arrange for delivery on asap.



"pankaj kaushik" <[protected]@rediffmail.com>
23/09/2011 09:44

To
<eastindiachowk.[protected]@fr.dtdc.com>
cc
<[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>
Subject





Sir,
You had not deliver parcel. Additional Details... H88957171


Date From --� To Status

Sat, Sep 17, 2011 BALANAGAR MASTER FRANCHISEE, HYDERABAD
FARIDABAD BRANCH, FARIDABAD Dispatched via Manifest # H7023891

Mon, Sep 19, 2011 DELHI APEX, DELHI DELHI LOCAL LOAD
PROCESSING CENTRE, DELHI Received via Manifest # 21531533

Mon, Sep 19, 2011 SOUTH DELHI, DELHI FARIDABAD BRANCH,
FARIDABAD Dispatched via Manifest # 8795

Mon, Sep 19, 2011 SOUTH DELHI, DELHI FARIDABAD BRANCH,
FARIDABAD Received via Manifest # 54687998

Mon, Sep 19, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 52487

Tue, Sep 20, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 41023140

Wed, Sep 21, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 52546

Thu, Sep 22, 2011 FARIDABAD BRANCH, FARIDABAD FARIDABAD - EAST
INDIA CHOWK, FARIDABAD
Not Delivered Via Manifest # 41023374
Address correct you had not try.
H.no.6 Opp.ABB Ltd.
hardware colony.
hardware chowk .
NIT Faridabad Contact Ph.No.[protected],

pankaj kaushik
Hyderbad
[protected]

I have given my documents to DTDCplus for delivery from Jamshedpur to Mohali(punjab) on 24thsep,11 by EXPRESS and have given RS. 200 at the condition that it is being delievered on 26thsep afternoon but it is not being delieverd till 27th afternoon. So it creates a big problem for me as their were important documents thts has been courier.. and moreover, my money got wasted..

Parvinder Singh
Mobile: [protected]

I have booked the PTP service of DTDC which deliver documents within nextday by 12 noon. But the percel delivered after 24 hr from the commited time. The company agreed to refund whole booking amount for such delayed but not yet refunded.

Please see the trail communication mail about the refund approval.

...................................................................................⇄

Dear Sir / Madam,

I have not yet get my refund as per your commitment regarding the trail mails. It is about 20 days over after getting your approval letter.
Please respond ASAP. It is not very fair experience with company like DTDC.

Regards,

Dibyendu Manna
----- Original Message -----
From: Dibyendu Manna Kol FnT
To: CSS.[protected]@dtdc.com
Sent: Saturday, September 03, 2011 7:52 PM
Subject: Re: Feedback recieved from http://www.dtdc.com


Dear Sir / Madam,

As per your following mail, we have contact with your booking agent at Baghajatin Road - Siliguri dated on 3rd September 2011 around 7:30 pm and contacted with Mr Samrat Bhattacharjee but he has refused to refund any amount regarding this. We also given a copy of your communication mail and submitted the original Shippers copy but he refused to pay any amount.

Can you please let me know when I can get my refund?
How your booking agent refused to refund the amount after receiving your order?
How a reputed company like DTDC failed their commitment?

Thanking you.

With Warm Regards,

Dibyendu Manna

----- Original Message -----
From: CSS.[protected]@dtdc.com
To: Dibyendu Manna
Sent: Saturday, August 27, 2011 3:11 PM
Subject: Re: Feedback recieved from http://www.dtdc.com



Dear Sir/Madam,

At the outset, we regret once again for the delay in delivery of the shipment.

As per our product commitment for delay delivery we wish to refund the freight amount to your goodself. We request you to contact the booking branch who will refund the amount to you. Also please note that you need to handover the original shippers copy while settling the amount to your goodself.

We request you to view this service deficiency in isolation and give us one more chance to serve you better.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Sophia.S
Executive Customer Support.



Dibyendu Manna Kol FnT <dibyendu.[protected]@gfk-mode.com>
18/08/2011 13:56 Please respond to
"Dibyendu Manna Kol FnT" <dibyendu.[protected]@gfk-mode.com>


To <CSS.[protected]@dtdc.com>
cc
Subject Re: Feedback recieved from http://www.dtdc.com







Booking Agency:
DTDC
Baghajatin Road. Siliguri.

Sender:
Chittaranjan Sarkar
C/O, Ratan
Bharat Sevashram Guest House
Subhas Pally, Nr Subhas Pally P.O.
Siliguri- 743001
Ph- [protected]

Recipent:
Dibyendu Manna
GFK Mode Pvt Ltd
53/C, Garcha Road. Kolkata- 700019
Ph[protected] / [protected]

Thanks & Regards,

Dibyendu Manna



----- Original Message -----
From: CSS.[protected]@dtdc.com
To: Dibyendu Manna
Sent: Thursday, August 18, 2011 1:00 PM
Subject: Fw: Feedback recieved from http://www.dtdc.com


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Sophia.S
Executive Customer Support.

----- Forwarded by CSS.CO/DTDC on 18/08/2011 12:36 PM ----- Dibyendu Manna Kol FnT <dibyendu.[protected]@gfk-mode.com>
18/08/2011 12:23 PM
Please respond to
"Dibyendu Manna Kol FnT" <dibyendu.[protected]@gfk-mode.com>



To <css.[protected]@dtdc.com>
cc
Subject Feedback recieved from http://www.dtdc.com









Dear Sir,

I've booked one consignment from Siliguri on 16th Aug 2011 for Kolkata through your PTP service. The consignment no is E70229678. As per your noms it should be delivered by 12 noon next day (17th aug 2011). But It delivered on 18th aug 2011 at 11:35 am. It is delayed by around 24 hrs. For such delayed I have lossed about Rs 3000.00. Also I have failed my commetment to my Client. May I know who is responsible for that delayed? Your company claimed to return full consignment charge if it not delivered on that promissed time. Please let me know why I am not refund the charges?

For Your reference I am attaching the copy of consignment tracker.

Thanks & Regards,

Dibyendu Manna
__________________________
GfK Mode
Modus
53/C, Garcha Road,
Kolkata - 700 019
India
Phone +[protected] / 24618589
Fax +[protected]
kolkata.[protected]@gfk-mode.com
www.gfk-mode.com

Hi Sir,
My name is saikumar and my order number is YBH542017.
in my order contains three items and i received two items through the
blue dart courier and ONE item i didn't receive that item shipping
provider is dtdc, dtdc air way bill number is D06563788 i am go and ask the dtdc courier that item already
dispatched in Bangalore and pulivendula kadapa district , one item is
received in two places , that's the reason dtdc courier agent tell, my
shippin address is K.KRISHNA MURTHY, D.NO:31/62, OPP:SIVALAYAM, DEVUNI
KADAPA, KADAPA(DIST), ANDHRA PRADESH-516001, INDIA. PHONE
NO:[protected].
please verify my complaint and take action as early as possible.

Hi this is Jahnabi Deka from Guwahati. I recently shifted from Delhi (Dwarka) to Guwahati and booked my luggage through a cargo carrier called DTC Cargo Carrier. They charged me 10,500 Rs for the goods and Rs 1500 for the insurance and then they told me that they will send it to be by truck. After approx 2.5 weeks of the delivery, i came to know that the goods were delivered by train with a mere charge of Rs. 3500. I also have the receipt for this. When I called up the propreitor Mr, Kuldeep for the same he said that the goods were ceased at the road and hence he had to send it to me by train.

Also My Sony Walkman 8GB and Philips Walkman 2 GB, Nikon Digital Camera 4 GB 10.1 MP Resolution and lots of sarees were stolen from a small suitcase.

Also they didnt hand over to me the insurance documents which means they cheated me of the insurance money also.

Please help me because I am unable to do anything against them cause they talk very dirty on the phone.

Please take strict actions against them.

Mr. Kuldeeps Mobile Number is [protected].

Please also let me know what all documents i need to furnish so that I get justice.

My supplier sent a courier to me via DTDC, shipment number B72817668, on 18 Aug 2011. When I did not receive the courier till 24 Aug, I tracked it on the DTDC website and saw that the status was 'Delivered', on 23 Aug noon. I was at home at that time and had not received any coureir, nor had the security guards at the gate. I called the Gurgaon Apex office and registered complaint number 729766, and they kept saying will send the DRS report to me in 1 hour, then 2 hours, and wasted the whole day. I also called the DTDC franchisee who was supposed to deliver the package to me and he said he had my packet, but could not deliver as security sent him back. I kept asking him to come and deliver, but he also kept saying my boys are not here. When I asked him to describe the packet, he gave a description not matching the supplier's. I think he has stolen or lost it. No one is cooperating at any of the offices and I am confused whom to approach now. Please help.

I booked a parcel contain valuable garments and important documents to Gangtok, Sikkim with CN NO K49327643, but the parcel has not deliver till now and when i enquired about the matter the DTDC franchises K.C.B commuinication khanapara, Guwahati they informed me that the parcel had lost.I am surprised to see negligence in the service of DTDC courier.So i want back my parcel or give me the value of the parcel.

Hi ,

I had sent a courier to my brother on rakhi to chennai last monday (8 August 2011). But the courier has not reached till yet and on tracking the order shows a miss route.

The DTDC office guys behaved rudely and didnot responded to the complaint . Also no effort was made either to get back the packet (courier) or deliver the same. It is 10 days fromthe delivery but there is no track of the order.



I visited and gave a written complaint on 12 august and 16 august to atleast get back the same but they denied me and said there shall be no reversals.

Courier consignment numberL F05967472

A Courier was booked from ahemdabad for Anupgarh- 335701 on 8th august, 2011 but it is not delivered till now. When contacted to jaipur office they said that there is no service in anupgarh which is not correct. so, I request you to get in detail of this matter as i had lot of problems due to this delay and there is no hearing for my problem in your jaipur office

A product was sent by Varna Enterprises, Bangalore on August 4, 2011 vide waybill number B74301090. While tracking the product, it was out for delivery from Ambala to Solan on August 6, 2011. Till date I am not able receive the product. Neither I received any call from local DTDC office showing carelessness and irresponsibility. With my personal experience I would request customers not to use DTDC courier. They are very careless in handling the product.

DTDC consignment number P16398567. was snet from Model colony on the Saturday 3oth of July 2011 and has not reached the destination nor me at my pune address. the consignment was sent to Amar Garment and jewellery , Dinananth market,main road .Motihari 845401.Bihar. with medicines as the receiver was in pain and the medicines were urgent. But it was and is sad that a renowned company like DTDC does not have the decency to inform the customer that they do not have a delivery in Motihari. After tracking and caliing up the customer service number i.e.[protected], after continous calling every day i was lucky to get the customer call executive on line today or else all the earlier days i was only holding on to the call waiting patiently to know the problem and for someone to answer the call.. But today when i got the cc executive ,he was not able to answer my queries nor was he polite, He said his name is Chaitanya, why have executives who are not fit for the job. He told me go to the model colony office ,i cannot do anything, i asked for a senoir but he did not put me on to his seniors too. Who is gonig to pay fOR my anxiety and because of the delay my son-in-law has been in pain. But even after the consignment has come back to pune i want to KNOW WHY DID I NOT RECEIVE IT. WHY HAS DTDC NOT CALLED ME YET. ARE YOU TRYING PATIENCE OF THE CLIENT. NOBODY SHOULD SEND ANYTHING BY THIS COURIER SERVICE AS THEY DO NOT WANT BUSINESS AND SO ARE THEIR EMPLOYEES, WHO HAVE NO MANNERS NOR ETIQUTTES TO TALK AND ANSWER THE PHONE. tHE CUSTOMER CARE DIVISION IS ONLY A HOAX.,AS THE PEOPLE OUT THERE ARE INCOMPENTENT . I NOW BELIEVE THAT THERE IS NO CUSTOMER CARE AS DTDC DOES NOT CARE FOR CUSTOMERS. I WANT JUSTICE FOR THIS DELAY OF MY MEDICINES . i HAVE ATTACHED THE TRACKING DETAILS BELOW. THEY SAY THE PERSON DOES NOT EXIST. BUT CHECK ON THE WEB AND YOU CAN SEE THE NAME AND ADDRESS OF THE PERSON.

My name is kamal mohanani[protected] city indore, I assigned a postal services to DTDC courier & cargo ltd before 25 days.

consignment no. is D05747352 & It is despatch o[censored]rgent medicines to banglore, concerning person told me that it will take 10-15 days but the consignee didn't received the postal yet.

The address & contact no. of service provider:

25 day tower ( canera bank basemnet ), palasia point
19/1 Manoama Ganj Indore (m.p)
contact[protected]

I was sent an envelop containing a cheque, by DTDC (Desk To Desk Courier) from Bengaluru to Mumbai. The normal looking envelop contained a cheque. No one at the office of DTDC was able to answer my query as to where my courier was. After passage of 4 days, DTDC Courier company Mumbai called to tell me that the courier was handed over to building's watchman, an act no one would accept as responsible. I checked with watchmen and no one had any idea of the courier. They further told me that as a rule, they do not accept any courier.

I called DTDC courier company and told them that I was waiting for this courier and that if I was available at home, why the courier was not handed over to me. He had no answer. I checked with security watchmen and they assured me that they never accept any courier.

This only gives answer that though standing in a que at post office may be a bit cumbersome, but reliability wise, Indian Post (Bhartiya Daak) is still the most reliable courier service in India.

Sir,
I JAI PRAKASH ( VIKASH KUMAR ) couriered an important DOCUMENT from DTDC, SADAR BAZAR,Delhi Cantt-10 TO HISSAR CANTT on 14-july-2011 at 9.30pm.They make me to believe on them that the certain document will reached the destination address till tommorrow evening i.e on 15-july-2011 evening and in case of not sent 100% money will returned back.But the document is not reached the destination address after 4 days of despatching the document from DTDC, sadar bazar-10.

Our relatives enquired every day after 14-july-2011 at DTDC office HISSAR CANTT -125005, but they only got the information that certain document is not reached till now.After 4 days of enquirying our relatives informed us that document is not reached yet at DTDC office,HISAAR CANTT.Then I enquiryed at DTDC,SADAR BAZAR - 10 and they informed me that address given is the address of TOHANA which is 75 km from hissar cantt & they do not deliever there,so they returned the document back to DTDC office sadar bazar-10 on 19-july-2011,but the document is not received till 22-july-2011,also they don't even returned the document to our address, so we received the document on[protected] by going to their head office at NARAINA.. But the address given where this document to be reached is given below :-
TO,
SURENDRA SINGH,
HOUSE NO. - 71 ,
BANSAL COLONY, NEAR TCP-1,
HISSAR CANTT - 125005.
PHONE - [protected].
The document consist of a important form which is to be sent to other address by filling the form till[protected], but i could't able to do this because I lost the required time by the miss handling and irresponsible character of DTDC people & also I lost the golden oppertunitity to make my future bright.

SO I want to resister a complaint against DTDC against this incident so that no other people will affect in future by this irresponsible behaviour and also I want my charged money and fulfillment of money from losses due to not sending of form. The COURIER CONSIGNMENT NO. IS -F05989605.
They are not returning our money which they promissed to do so in case of not sending of document.
Therefore kindly, I requested to you that please resister a complaint against DTDC,SADAR BAZAR-10 & take certain action against this incident also make them to return our full money, I am very thankful to you.....
with big deal of hope on you.............
THANKING YOU.

FROM :-
JAI PRAKASH
ADD. B-40/12,
KABUL LINE, SADAR BAZAR,
DELHI CANTT,NEW DELHI - 110010.
PHONE - [protected].

Hi,
I have sent a courier to my native place form pune to raigarh 6 day's back and still myh courier is not deliverd.
while calling in given number either the phone is busy all the time or no one is pick up the call.
The serive of DTDC courier is very very bad...and even the customer servicve responce.

Please take it seriouly and ask the HELL DTDC to make its service good or banned this courier serive in India.


Regards
Kailash

Dear sir,

we sent one consignment through DTDC from Raipur to Varanasi on[protected]
having shipment no. M64409262.This was an urgent ticket and in the status it was shown to be lying in Allahabd from[protected] to[protected] while the sent item was urgently required at[protected] in varanasi.
When we tried to contact the Allahabd office at[protected] on [protected] no one picked the call and at[protected] , when one of male staff members took the call , he not only misbehaved but also when I mentioned that I am going to complaint if he will misbehave like this he said me to go for it.Though even if the consignment arrives to varanasi it will be useless now. Please tell me who is responsible for this carelessness and ill treatment of customers. Please take the right action.

Thank you.

Prateek Upadhyay

Hi

My name is Abhishek Rathaur and I reside in Delhi. This is to bring in
your kind attention, the kind of service that we as customers are
getting through the so called Customer Services of DTDC Courier services.
One of my friend, sent me a courier on the 11th of July 2011 (
Consignment# Z[protected], however, by the time was writing this
complaint to you, I still had not received it. The consignment was
sent from Delhi within Delhi, which unfortunately has been 4 days (
within a city ). When i got in touch with the customer service ( 011--
[protected] and asked about it, they did not even acknowledge that it
is a delay on their part. They even refused to register any complaint
until i had to be a bit rude in asking them to register a complaint on
14th July 2011. I had contacted the above said number 6 times in 2
days without any success. Every time time i called they gave me several
different numbers to contact the branch manager of East Delhi where my
consignment is ( according to customer services ). The numbers that
they gave me are [protected] and [protected] which never went through.
After confronting one of the customer rep about the numbers being
incorrect, he registered the complaint and assured that the
consignment will be delivered positively by 14th July 2011 evening,
which unfortunately did not happen. I am going through a very bad
financial crisis and that consignment has a cheque which i am
desperately waiting for. I hope you understand how a middle-class
person relies on this. If you listen the calls that i made on the
helpline number, you will find the exact manner, how the customer
service reps talks to the customer. I have been in the customer
service industry for the past 5 years and i know how to deal with
customers, which unfortunately DTDC people do not know.
I have also attached the screen shot of the tracking page which will
prove my legitimacy. I will be highly obliged if this matter is
resolved on an urgent basis and the people involved in this delay are taken
care of. Please try to do it As Soon As Possible.

Thanks and Regards,
Abhishek Rathaur
Block R, House Number 52-B,
Dilshad Garden, Delhi
110095
Contact # [protected]

Sir/Madame, My complaint is in regard to late delivery of my parcel and that too in broken piece when they pre-checked my parcel in their office before shipping off the parcel. They assure me that it will be delivered in 4 working days. But to my horror, it was delivered 10 days( i.e shipped on 24th and delivered on the 4th of next month) exactly from the that I sent it. Please see my attachment for the receipt. The item was broken beyond any use. I call them up to address my concern but they have nothing to do with it....as told by the agent.
After much conversation and assurance that it will be delivered in one piece within the frame time, why all this happens. Is there any legal ways to fight them or its just their duty to lost ones' property without much to do from their sides....? Please help. If any information needed, let me know.

Thanking you.

My father Mr. Madan Ch. Das has sent a letter 4m Kahilipara;Guwahati-19;Assam
on 7th July 2011 by the courrier service DTDC courrier n0.-K48882982;to me Ajanta Das at the address House No.-176,2nd floor,Room No.-6;Babulal Chowk;Munirka;NewDelhi-110067.But i didn't receive it till date nor received any call ragarding it.When I went to the Munirka branch of DTDC on 14th July they told me to come on next day.Today on 15th July2011 I went to them n I was told that it has been returned.When asked why I was told that my address was closed & my ph number was invalid.But I was in my room the whole week n my ph no. is workig properly & I am using it constantly.When I asked them clarification they are not able to give me any reply.

I have couriered medications to Coimbatore from Kanuru(520007),Vijayawada, Andhra by DTDC courier.the weight was 4 Kgs.The office has charged me 125 rupees per Kg.i have paid 500 rupees.the service was by surface.i have paid full amount to the owner of the DTDC outlet st Kanuru.but later i have foun out through the main branch of DTDC that i have been charged more than the companys (dtdc) price range.I thought dtdc is a great company and i always choose it for my posts.this is the first time i have encountered such unfortunate incident.this is my first shipment from this outlet.I have the receipt for my transaction.The tracking no----H86667438.I would like uyou to kindky look in to the matter.Some dihonest people are misusing and tainting the DTDC reputation.Thank you.