DTDC Courier & Cargo — ca final icai books - dtdc has lost my shipment

Address: DTDC House No. 3, Victoria Road, Bangalore 560047, Karnataka. Telephone Number: 080-25365032 / 25365039. Fax: 080-25514461.

Dear Sir/Madam,

I am writing to file a formal complaint against DTDC, a courier service provider, regarding the loss of my shipment, which contained essential CA Final books. These books are crucial for my upcoming exams, and I am facing significant distress due to the unprofessional handling of my shipment by DTDC.

Details of the Incident:

Shipment Tracking Number: D[protected]
Date of Shipment: 3rd March
Consignment Contents: CA Final Books
Destination: Himayatnagar, Hyderabad
The shipment was sent through DTDC to the above-mentioned destination. However, after multiple days of waiting, I was informed that my package was lost. This has caused me great inconvenience, especially considering the importance of the CA Final books for my exams, which are approaching rapidly.

I have raised several complaints with DTDC's customer support team, providing all necessary details and evidence regarding the shipment. Unfortunately, despite my repeated attempts to follow up, I have not received any adequate response or resolution. The customer support team has been unresponsive, and I am yet to receive any update regarding the status of my lost shipment.

This delay and lack of communication are extremely frustrating, as I am now left without the necessary study material and have been severely impacted by this situation. As a result, I request the following actions from DTDC:

Compensation for the loss of the shipment, including the value of the lost books and any associated costs.
Immediate investigation into the matter and a thorough explanation of how such a loss occurred.
A formal apology from DTDC for the inconvenience caused.
I believe that as a customer, I am entitled to a prompt resolution and compensation for the significant loss I have incurred. I would appreciate your urgent attention to this matter and hope that necessary action will be taken to resolve my complaint at the earliest.

I look forward to your intervention and a swift resolution to this matter. Should you require any further details or documentation, please feel free to contact me at [Your Contact Number] or [Your Email Address].

Thank you for your time and consideration.

Sincerely,
Shaili Kosuri
[protected]
[protected]@gmail.com