[Resolved]  DTDC Courier & Cargo — Not Delivered(receiver requested delivery on another date-(cir))

Address: Kakarmatta,B.L.W Road,Varanasi
Website: www.dtdc.in

Dear DTDC Customer Service,

I am writing to express my frustration and concern regarding the delayed delivery of my parcel with tracking number A60605545. According to your website, the item was marked as "out for delivery" and was supposed to arrive on the 27th. However, after waiting the entire day, I received neither a call nor a message regarding the delivery status.

Moreover, your website falsely claims that I, the receiver, requested delivery on another date. This is incorrect, as I did not make any such request. There are two DTDC handlers located within a close proximity to my residence (one about a kilometer away and another slightly further), making it hard to believe that the delivery attempt was made without any contact or update.

As a working photographer, the timely and safe delivery of my parcels is crucial to my work. This delay has caused significant inconvenience and potential disruption to my business.

I kindly request that this issue be resolved immediately, and that my parcel be delivered to me today without further delay. I trust that DTDC values its customers and will take prompt action to ensure that this matter is handled efficiently.

I look forward to your swift response and the prompt delivery of my parcel.

Thank you for your attention to this matter.
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Aug 1, 2024
Complaint marked as Resolved 
i went to dtdc branch office and they informed me that the person responsible for delivery my parcel met with an accident, its unfortune but i got my parcel on 1st aug, and i hope delivery guy get well soon
DTDC Courier & Cargo customer support has been notified about the posted complaint.
 
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