Website : [protected]@dtdc.com
I have a courier with Tracking number as 7x8281761 which was shipped from Tirupur on 29th july . It is supposed to be received by aug 2nd in vishakapatnam.
Tracking shown that courier was out for delivery on AUG 2nd but till now (aug 8th) i did not received my courier. Till today i did not receive any call from delivery agent . I have been literally following up via calling to the customer care and writing emails. But till now there is no response from them simply they were saying that your order will be delivered today.
Its too sad to know that they don't have the facility to transfer the call to their superior and they don't have proper escalation matrix. The worst case is, the customer care team have started to cut the call abruptly without even giving a solution.
From aug 2nd to today iam getting out for delivery otp’s, at the end of the day they are sending messages like order can’t be delivered today due to some reason .
As a customer really wondering where the courier is and whether it is traceable or whether they have misplaced it and when it will be delivered.
Thanks & regards,
Ajaykumar.
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