| Address: Address of dtdc branch from where I sent my courier Sapphire Mall, sector 49, internal walk away opposite orchid petals Pin 122018 https://maps.goo |
Dear DTDC Customer Support Team,
I am writing to raise a serious complaint regarding a parcel I sent through DTDC, which contained important medical documents and has not been delivered to date. The consignment number is Z60408816, and it was booked on 22nd April 2025 from the following DTDC outlet:
DTDC Franchise Address:
Sapphire Mall, Sector 49, Internal Walkway, Opposite Orchid Petals, Gurugram – 122018
Since the date of sending, the parcel has not reached its destination, and no meaningful status update is available. Worse still, the shopkeeper/franchisee from this branch has become completely unresponsive, refused to take responsibility, and has now blocked my number to avoid communication. This is completely unacceptable and unprofessional, especially considering the sensitive nature of the contents.
The parcel contained critical medical documents, and the delay or potential loss is causing serious concern and inconvenience.
I request DTDC’s urgent attention and action on the following points:
1. Immediate investigation into the status and location of Consignment No. Z60408816.
2. Prompt delivery of the parcel to the intended recipient.
3. Disciplinary action against the franchisee at the Sapphire Mall, Sector 49 location for negligence and misconduct.
4. Appropriate compensation or refund for the undelivered parcel and emotional distress caused.
5. A written update from DTDC regarding the investigation and resolution timeline.
Attached are the booking details and any supporting documents. I urge you to treat this matter as urgent and critical.
Sincerely,
Anshu Anand+91 [protected]
[protected]@gmail.com
A block, house 15 2nd floor Uppal Southend, Gurugram haryana pin 122018
Was this information helpful?
Post your Comment