DTDC Courier & Cargo — Urgent Request for Refund Fake Delivery of Parcel 7X[protected]

I am writing to formally raise a complaint regarding parcel tracking number 7X[protected] . Although the status shows the parcel was delivered on 12th March, this is a fake delivery, as there is no Proof of Delivery (POD) or Delivery Run Sheet (DRS) available to support the claim.

Despite multiple follow-ups via phone with the concerned branch, I have received no response. As the sender of this parcel, I am extremely disappointed with the lack of accountability. The origin branch agent has simply stated they are "helpless" and that no refund can be provided, which is unacceptable.

I kindly request a thorough investigation into this matter and a full refund for the undelivered parcel. Please treat this issue as urgent and provide a resolution at the earliest.

Customer’s Mobile: [protected]
Sender’s Mobile: [protected]

Sincerely,
Raviteja Kurapati