[Resolved] Durian Industries — defective double bed & not resolving complaint from 5 months. worst product after sales service i have ever seen.

[email protected]

from Bhopal, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452001

My double bed headboard has so many cracks, base ply got bend & it doesnt have enough support to hold the weight of mattress. I have never seen such type of assembling which will never sustain for even 1 year. Durian furniture is just smart looking but not at all durable. Durian after sales service is very bad. They dont pick our phone calls nor reply whatsapp msgs & sms. They just make false commitments to get it replaced & repaired.

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Dec 3, 2018

Complaint marked as Resolved

Durian Industries customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Durian Industries Customer Care's response Dear Sir/Ma’am,

Greetings from Durian!!!

We assure you that this query will be looked into and handled swiftly.

For us to take this query ahead, we request you to share a copy of your purchase invoice and the warranty card provided by us.

What we would need from your end:
• Purchase Invoice copy
• Warranty card copy
• A brief description with images of the issue faced by you with your furniture.

Kindly share the required details to [protected]@durian.in at the earliest for us to provide you with the solution to your query.