Duroflex — wrong product delivered | |||||
I bought a duroflex mattress from the retailer / dealer aspirations furnishings with length of 6.25 and 3.in the shop the retailer said it looks like 6.5 based on the thread we used as length for measurement and delivered us a 6.5 mattress. At our home when he came to deliver he saw that it is longer than the required length. We requested/ pleaded him to take it back and get us the 6.25 length mattress. Since he had originally told he is getting it from the warehouse we asked if you can take it back and get us 6.25 size mattress. He then changed saying no warehouse and once i have delivered i wont take it back. Now i'm suffering for having trusted the mattress and the dealer you had entrusted. Pathetic customer care. It is not even one hour old but you are not ready to exchange it though am ready to pay transport charge. The bill doesnt say that the product is non exchangeable. Can anyone get me the correct size one and take this back. My contact number is [protected] Dealer: aspiration #44/1 opp. Paramount apartment, sai baba temple road, arekere bannerghatta road, [protected]@gmail.com Was this information helpful? | |||||
 1 Comment | |||||
Recently I called the Duroflex Company and requested them if they could do anything. Immediately, they sent their Marketing Executive, Mr. Jomy, he checked the mattress and based on the condition, he told me that it could be replaced. Got the mattress replaced as per my specification.
Wish to thank your company and the Marketing Executive for the quick and efficient response. Keep the good work.
Regards
Anita