E Kart — Complaint about Return through Flipkart

Hi,

They delivered me shoes from flipkart
I raised request to return.. even mentioned product is not matching the image in flipkart
Flipkart has no issue, the product vendor has no issue, both of them have accepted the return, but Ekart agent is not picking the product and keep rejecting it 3 times
E-kart just have to deliver the product and they not doing this dont know why

I'm right now in Dharamshala..its a hilly terrain and have to walk around 1 km to give the product, and agent simply keep rejecting it
Its been 3 times now

pls anyone from e-kart can help

Regards
Paritosh