E-Thottam — delivery of rotten vegetables + delayed delivery

I orfered vegetables and fruits in e-thottam vide order no.49655 dated 03.05.2020 for Rs. 980/-. The same ws delivered today (14.05.2020) in a very bad state. It seems thatthe vegetables were packed a week back but delivered now. They are rotten, less in weight as well as some are missing too. Some of the fruits are also missing and some are of bad quality.
Though e-thottam is a govt. body claiming yo be bridging between the producers and consumers, I am very much disappointed and feel Im cheated inspite of waiting for a longer period than assured. Pl do yhe needful.