E-Thottam — not received refund - order no

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I ordered fruit pack for Rs 500/- on 9/4/2020. Order Ref : 14528. Online payment ref : BIL/OLN/[protected], dated 9/4/2020. The order got cancelled automatically after the payment. But refund is nor made by E Thottam till now. I followed them up for multiple times, through phone, email, whatsapp . But there is no response and i didn’t get the refund for the cancelled order. Worst experience ever with an online shopping with govt agency.