[Resolved]  EaseMyTrip.com — Baggage wrong details cost me 4000 rs extra

Easemytrip shared wrong baggage details which cost me 4000rs, they shared 20kg baggage allowed and we were 2 people and we carry 38 kg round figure, as ler indigo they saud we allowed 15kg baggage and due to that it cost me 4000 rs extra, I shared all proof with easemytrip and they confirm it's their mistake and they are dragging my issue from more than a month since Oct 6 and no refund is initiated and they are continuously sharing same script that they are working on it but nothing is going on.
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Aug 12, 2021
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2020
EaseMyTrip.com Customer Care's response
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this. 

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
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