[Resolved] EaseMyTrip.com — booking done by system for afternoon flight in spite of myself choosing a night flight | |
I had booked an indigo flight from dubai to mumbai departing at 20.25 hrs (6e — 62) on 5th august 2019 at 12.35 hrs dubai time at the easemytrip website. I was shocked to receive a confirmation from easemytrip that the ticket was confirmed on a 3.05 pm flight dubai time (6e-84). It was impossible to take that flight. I had contact ease my trip on phone[protected] and complained about the same and asked them to correct the mistake since it was not at my end. I got a response from easemy trip that since time is short ie. Less thatn 4 hours, they would not be able to help me. I was asked to contact indigo at[protected] for help. Here too the indigo person told me that since i have booked through easemytrip and not indigo website, they would not be able to help. The indigo person said that their website would not have allowed this transaction to take place since time was short. Now as a result i have paid the cost of airticket of rs. 18554 through my credit card and could not take the trip. I request a full refund of the amount of rs.18554 since i was booked on a wrong flight without my consent and impossible for me to catch. Was this information helpful? | |
Sep 18, 2019 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 EaseMyTrip.com Customer Care's response Dear Sir, Greetings From Ease My Trip!! As checked with the concerned team we have booked the same ticket which was selected by the customer. There is no fault from our side and within 4 hours customer treated as a no-show so no any changes will be possible within 4 hours. For further, you can directly reach us on our direct escalation number [protected] we will always assist you on a priority. Regards, Social Media Team EaseMyTrip | |
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