[Resolved] EaseMyTrip.com — Cheated me by returning Re 1 as refund and took the whole amount as refund charge. | |
I've booked 4 Spicejet air tickets through Easemytrip on 17th September 2021 and journey date is 14th October 2021.Unfortunately due to an emergency I cancelled my tickets on 1st of October 2021 and got shocked by getting a refund of Re.1 on my account.When I enquired about it on the same day, I didn't get proper reply from customer care. Actually they charge Rs 1585 as cancellation per ticket which is very high and they steal Rs.6340 as cancellation charges from me which is totally unfair.Please look into this matter and stop such fraud. I need proper refund .
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Nov 12, 2021 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Oct 11, 2021 EaseMyTrip.com Customer Care's response Dear Devsbalan, Regarding booking ID EMT87251591we would like to inform you that your correct refund has been done from our side as per airline fare rule as you have made the cancellation with normal cancellation and please not flight was operational on time thus full refund is not applicable.
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+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
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We would like to notify you that INR1591 are the cancellation charges from airline end and we have charged INR300 as service fee that is also mention on the E-Ticket. For more clarification you may contact us via DM.