[Resolved] EaseMyTrip.com — fooling customer with price hike, ticket status shows pending

Praktan Sahu

from Bengaluru, Karnataka

Address:

Neeladri Deobliss, Sidhapura, 560066

I booked a ticket through easemy trip. At that time the price fare was 4650, it went through the payment gateway and the money got deducted. But the transaction was showing pending. After repeated calls i see that they said the airline (Airasia) increases the price so you have to pay extra, for which i said no and they rejected it.
But when i opened the airlines the prices were same. They are just increasing the price to fool the customer. Even after rejection they are not sending teh refund mail. After repeated calls they sent the refund mail.

Even i am not sure how long they will take to refund the full amount. Will keep this open till i get the refund.

Booking id - emt65048885

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Nov 24, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Oct 23, 2019

Updated by Praktan Sahu Got a refund mail. Thanks for the early action

Oct 23, 2019

Updated by Praktan Sahu Got a refund mail but yet to reflect in my account

Verified Support

Oct 23, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from EaseMyTrip.com

We would like to inform you that your refund has already been processed from our end.

Please find below refund details:

Booking id : EMT65048885
Refund Amount - 4650/-
Refund Date[protected]
Transaction reference ID - 22P584785R819115J

PN : Refund will take 5-7 working days to reflect back in your same account.

Kindly wait till that time your, patience will be highly appreciated.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team