[Resolved] EaseMyTrip.com — half refund generated

Rounak1234

Website:

Easemytrip

I received full refund from indigo airlines for the flight tickets i cancelled due to the pandemic, the fight was scheduled on 22nd of april. I cancelled the tickets directly from the airline and i even have the invoice from the airline regarding the dull refund but easemytrip took forever to generate refund in the first place after multiple email when they finally did generate the refund they get returned half the amount. Thier response is extremely slow now i'm stuck sending multiple emails again and they refuse to respond. I have sent multiple emails, tweeted about the problem to easemytrip still no response. Their customer care numbers don't pick calls. They have been harassing me for so long i have no idea what to do now to get my money back.

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May 10, 2020

Complaint marked as Resolved

The problem is resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

EaseMyTrip.com Customer Care's response Dear Sir/ma'am,
Greetings from EaseMyTrip
We request you to kindly provide us with your Booking details or kindly mail us at [protected]@easemytrip.com regarding your query so that we can check and assist you accordingly.
Regards
EaseMyTrip

Apr 17, 2020

Updated by Rounak1234 I received full refund from indigo airlines for the flight tickets I cancelled due to the pandemic, the fight was scheduled on 22nd of april. I cancelled the tickets directly from the airline and I even have the invoice from the airline regarding the dull refund but easemytrip took forever to generate refund in the first place after multiple email when they finally did generate the refund they get returned half the amount. Thier response is extremely slow now I'm stuck sending multiple emails again and they refuse to respond.I have sent multiple emails, tweeted about the problem to easemytrip still no response. Their customer care numbers don't pick calls. They have been harassing me for so long I have no idea what to do now to get my money back
PNR: YF94YL
BOOKING ID: EMT72143709

Verified Support

Apr 23, 2020

EaseMyTrip.com Customer Care's response Dear Mr. Rounak,

Full Refund is processed by us and the same will reflect in your account within 7 working days.

Regards,
EaseMyTrip

May 10, 2020

Updated by Rounak1234 It is resolved