[Resolved] EaseMyTrip.com — Its more than 70 days that I raised my query and I got nothing from you side.

[Resolved] EaseMyTrip.com — Its more than 70 days that I raised my query and I got nothing from you side.

Y yogesh143_ Jun 10, 2021 This thread was updated on Jun 10, 2021

It’s more than 70 days that I raised my query and I got nothing from you side. However, I provided everything whatever you asked which includes quotation of refund from Airlines also. I'm sharing all the mails that I had with your customer representatives from last 70 days and end up losing my time and gain mental harassment. Dear Customer, Greetings from EaseMyTrip.com! This is in regards to the Booking id:-EMT78347820 This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible. For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing Easemytrip.com Manpreet Singh EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Easy Trip Planners Ltd. 223, Patparganj Industrial Area, and Delhi-110092 On Tuesday, April 13, 2021 1:31 PM Yogesh Gupta wrote: How I can trust on your words? I’m getting this from your side from the last 3 months. Give me an estimated time how much you need. On Tue, 13 Apr 2021 at 1:28 PM, Priya Kapoor wrote: Dear Customer, This is in regards to the Booking id:- EMT78347820 Apologies for the inconvenience caused. Please be assured that we already have your case in our list of exceptions and our operations team is persistently following with our partner airlines/banks to solve this case. We would request your patience and understanding. For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing Easemytrip.com Priya Kapoor EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Easy Trip Planners Ltd. 223, Patparganj Industrial Area, and Delhi-110092 On Tuesday, April 13, 2021 5:53 AM Yogesh Gupta wrote: Hi, It’s almost been 3 months that your team is working on it. How much time do you need? On Tue, 13 Apr 2021 at 5:36 AM, Manoj Pandey wrote: Dear EaseMyTrip patron, Greetings from EaseMyTrip.com This is regarding your booking id EMT78347820 // PNR 6HBK69 We would like to inform you that our concern team is working on your query and trying to resolve it as soon as possible. Kindly wait for sometime we will update you shortly for the same. Your patience will be highly appreciated in this interim. For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing Easemytrip.com Manoj Pandey EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Easy Trip Planners Ltd. 223, Patparganj Industrial Area, and Delhi-110092 On Monday, April 12, 2021 7:41 PM Yogesh Gupta wrote: Hi, I was told that we will resolve your issue in 7 days. What's wrong with you? Why are you not resolving my issue? On Sat, 3 Apr 2021 at 13:58, Gajendra Jeena wrote: Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Sorry for the inconvenience caused to you. This is regarding the booking EMT78347820 We would like to inform you that we are taking constantly follow-ups with the airline, request you to kindly wait for some time, we will update you as we get any update from the airline. Your patience will be highly appreciated in this interim. For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing Easemytrip.com Gajendra Jeena EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Easy Trip Planners Ltd. 223, Patparganj Industrial Area, and Delhi-110092 On Friday, April 2, 2021 5:23 PM Yogesh Gupta wrote: Hi, How much time do you guys need to get this solve? Firstly, you guys told me to get something in written from Vistara when I get that now you guys hanging up on me on call and not reverting. What do you guys want me to put this on social media? On Fri, 26 Mar 2021 at 6:28 PM, Kapil Ahmed wrote: Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Thank you for writing your query to us. This is in regards to the Booking id: EMT78347820 / PNR 6HBK69 This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing Easemytrip.com Kapil Ahmed EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Easy Trip Planners Ltd. 223, Patparganj Industrial Area, and Delhi-110092 On Saturday, March 13, 2021 3:00 PM Yogesh Gupta wrote: Hi, I’m waiting from last 3 days for your revert on this and I was informed that I’ll get revert in 24 hours. I’m not getting what you guys are doing. Is that you way to handle your customer’s query and help them by not replying? Is easemytrip really a legit company? Because the way you guys responded to me over the call by hanging up again and again and now not reverting on mail, it doesn’t seems like a legit thing. However, this is the last time I’m writing you about this and if I’ll not get my money back this time then I’ll post it on social media and take all the necessary legal actions whatever I have to take. On Wed, 10 Mar 2021 at 9:44 PM, Jitendra Singh wrote: Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Thank you for writing your query to us. Confirmation ID : EMT78347820 This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing Easemytrip.com Jitendra Singh EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Easy Trip Planners Ltd. 223, Patparganj Industrial Area, and Delhi-110092 On Wednesday, March 10, 2021 1:22 PM Yogesh Gupta wrote: Hi, As per the conversation I had with Ms. Fareen I’m sharing the refund confirmation received from the airlines. I request you to please initiate my refund at the earliest as it is already been a while I’m keep following up with you all and while doing that I have been offended couple of times like 3-4 times it happened the executive hang up on me and sometimes they been rude also. [protected] Forwarded message[protected] From: "Please do not respond" Date: Mon, 22 Feb 2021 at 4:10 PM Subject: Refund Notice To: AUTOMATED REFUND 228 [protected] 4 DOM VISTARA AIRLINE VISTARA 22FEB21 SERVICE CENTRE PASSENGER NAME GUPTA/RUHIMS WWW.AIRVISTARA.CO IN 14091512 CURRENCY INR COMM TOUR CODE UKPRIVATE FARE PAID 4483 REFUNDED 228 [protected] 12 FARE USED 0 DOCUMENTS FARE RFND 4483 CANX FEE 0.00 TAX RFND 752 CASH 0 CREDIT 5235 TAX1 118IN TAX6 TAX2 235K3 TAX7 CARD NUMBER CAXXXXXXXXXXXX7184 TAX3 189P2 TAX8 TAX4 210YR TAX9 TAX5 TAX10 AIRLINE AUTH 228DV4LS8DOMV Was this information helpful? No (0) Yes (1)
Aug 8, 2021 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Jun 10, 2021 EaseMyTrip.com Customer Care's response Dear Sir, We'd like to inform you that, as we've noticed, you've already utilized your DEl-PNQ sector IXJ-DEl, which may be cancelled by the airline owing to a technical issue. As a result, we're refunding you INR 860/- in your mode of payment for the unused sector.
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