[Resolved]  EaseMyTrip.com — Misguide by Ease My Trip

I had made a booking for flight (Air India) through EMT website from Mumbai to Raipur dated 24th of April 2021- PNR-YJVFR. However since pandemic at its peak, all my family members (including my husband and I) got a great hit and became COVID Positive. I immediately contacted Air India for the support at this difficult time and they asked to reach out to the agent through which tickets has been booked i.e. Ease my Trip (EMT). Then we contacted Ease my Trip numerous time and after lot much struggle finally got confirmation that we need to send an email to EMT asking for ticket cancellation and full refund with attachment of COVID Positive report. We followed the same process and sent the required email on 23rd of April 2021. But now after waiting 3-4 weeks, to my utter shock, EMT is denying for the refund saying Air India is not refunding them because the procedure followed was different.

Pls note that two of my friend has also made bookings for the same flight of same date with Air India directly and couldn’t travel as they were also COVID positive, they contacted Air India and followed the correct process and got the full refund. This is very surprising that being EMT is misguiding their customers. Being an agent service provider they should have proper/accurate knowledge of all the services that you are providing. They have no right to harass any of customers like this, mentally and financially. I had a very bad experience with Ease my Trip and can’t lose my money because of their fault after such long mental torture.